Customer feedback software that turns complaints into assigned fixes.

HOW IT WORKS

Four steps from scan to closed case

1. Step 1

   A guest scans the QR code

   At the seat, table, pump, restroom or any other specific spot. The placard is tied to that exact location, so the report arrives already placed.

2. Step 2

   They report the problem anonymously

   A mobile web form in nine languages. No app, no account, no name required — roughly 30 seconds end to end.

3. Step 3

   AI triages the issue

   The report is verified, scored for impact, grouped with duplicates, and matched to the team responsible for that category and site.

4. Step 4

   A human confirms, the assigned employee gets it

   Your manager confirms the case in two clicks and the employee or contractor who can fix it receives it, with the guest's trace link updating as it moves.

WHAT IT REPLACES OR COMPLEMENTS

Where CineScope sits next to the tools you already know

Each of these categories does a real job. The operational difference is where the feedback lands: a score and a report, or a located case with an owner.

MULTI-LOCATION CONTROLS

Built for more than one site

• Location-specific reporting: every placard is bound to a seat, table, pump, room or zone
• AI-triaged case dispatch by category, trade and site
• Human confirmation before any case is dispatched
• Guest form in nine languages, auto-translated back to English in the app
• Guest status trace link: Received, Being looked at, Resolved
• POS-synced dashboards where supported (cinema circuits)
• Compliance tracking where supported: fire, health, food, pool and fuel checks

BY INDUSTRY

Pick the version built for your floor

• Cinema guest feedback software with POS sync — seat-level reports, occupancy and presales in one dashboard.
• Resident feedback for apartment communities — amenity and common-area reports routed to maintenance.
• Forecourt and store feedback for gas and convenience — pump, restroom and coffee-bar reports routed to store managers.
• Browse every industry preset

PRICING

Priced per location, never per user

Standalone starts at $79 per location per month billed annually. Cinema starts at $149 with POS sync included. Unlimited users and unlimited placards on both, and every plan is backed by the 30-day guarantee.

FAQ

Questions operators ask first

What is customer feedback software?

Software that collects what customers tell you about a visit and turns it into something your team can act on. CineScope collects reports from a QR placard at the exact spot the problem is, triages them with AI, and dispatches a case to the person responsible for that location.

Do guests need to download an app?

No. The placard opens a mobile web form in the phone camera. No app, no account, no sign-in — about 30 seconds from scan to submitted report.

Can guests report anonymously?

Yes, anonymously by design. A guest never has to give a name, an email or a phone number. They receive a one-time private link so they can watch the report move from Received to Being looked at to Resolved.

How does AI triage work?

The AI Reviewer Agent verifies each incoming report, scores it for impact, groups reports when several guests hit the same fault, and proposes the responsible team. A person on your side confirms the call before the case is dispatched — AI never dispatches on its own.

Can CineScope route issues by location?

Every placard knows where it lives — seat, table, pump, restroom, floor, building — so reports arrive already located, and dispatch rules route them to the team that covers that site.

Does CineScope work for cinema circuits?

Yes. The Cinema edition adds POS-synced occupancy, patrons, presales and year-over-year data, a showtime scheduler and a seat-count optimizer alongside the guest reporting workflow.

How does the 30-day guarantee work?

Day one you're live, so the whole 30 days is real usage instead of a limited demo. We compare resolved cases in your first 30 days against your prior month. If the number isn't higher, email us before day 31 for a full refund — no clawback of your data or exports.