Customer feedback software that turns complaints into dispatched fixes.

HOW IT WORKS

Four steps from scan to closed case

1. Step 1

   A guest scans the QR code

   At the seat, table, auditorium, restroom or any other specific spot. The placard is tied to that exact location, so the report arrives already placed.

2. Step 2

   They report the problem anonymously

   A mobile web form in nine languages. No app, no account, no name required — roughly 30 seconds end to end.

3. Step 3

   AI triages the issue

   The report is checked, folded into the open job when it is plainly the same fault, and matched to the team responsible for that category and site.

4. Step 4

   It reaches the right person automatically

   Clear-cut cases go straight to the people who handle that issue type at that site, with the guest's trace link updating as it moves. Anything unsure goes to review for a person first.

WHAT IT REPLACES OR COMPLEMENTS

Where CineScope sits next to the tools you already know

Each of these categories does a real job. The operational difference is where the feedback lands: a score and a report, or a located case with an owner.

MULTI-LOCATION CONTROLS

Built for more than one site

• Location-specific reporting: every placard is bound to a seat, table, auditorium, room or zone
• AI-triaged case dispatch by category, trade and site
• Automatic AI triage — One-step or Two-step, with emergencies always held for a person
• Guest form in nine languages, auto-translated back to English in the app
• Guest status trace link: Received, Being looked at, Resolved
• POS-synced dashboards where supported (cinema circuits)
• Compliance tracking: fire, health and safety, food hygiene, electrical and emergency lighting checks

BY INDUSTRY

Pick the version built for your floor

• Cinema guest feedback software with POS sync — seat-level reports, occupancy and presales in one dashboard.
• Foyer for apartment communities — amenity and common-area reports routed to maintenance.
• Foyer for gas and convenience — pump, restroom and coffee-bar reports routed to store managers.
• Browse every Foyer industry preset

PRICING

Priced per location, never per user

CineScope is $199 per location per month for early adopters, with unlimited users and unlimited placards, and every plan is backed by the 30-day guarantee.

FAQ

Questions operators ask first

What is customer feedback software?

Software that collects what customers tell you about a visit and turns it into something your team can act on. CineScope collects reports from a QR placard at the exact spot the problem is, triages them with AI, and dispatches a case to the person responsible for that location.

Do guests need to download an app?

No. The placard opens a mobile web form in the phone camera. No app, no account, no sign-in — about 30 seconds from scan to submitted report.

Can guests report anonymously?

Yes, anonymously by design. A guest never has to give a name, an email or a phone number. They keep a private link, good for 90 days, so they can watch the report move from Received to Being looked at to Resolved.

How does AI triage work?

AI triage is the default. The AI Reviewer Agent reads each incoming report, folds it into the open job when it is plainly the same fault, and sends clear-cut genuine reports straight to the responsible team automatically. Anything it is unsure about goes to review for a person — on Two-step triage, it first gets a deeper look from the agent, which can also bin clear junk with its reason on the record. Emergencies always stay in review for a person, in both options, and you can also turn automatic triage off and confirm every report by hand.

Can CineScope route issues by location?

Every placard knows where it lives — seat, table, auditorium, restroom, floor, building — so reports arrive already located, and dispatch rules route them to the team that covers that site.

Does CineScope work for cinema circuits?

Yes. The CineScope adds POS-synced occupancy, patrons, presales and year-over-year data, a showtime scheduler and a seat-count optimizer alongside the guest reporting workflow.

How does the 30-day guarantee work?

Day one you're live, so the whole 30 days is real usage instead of a limited demo. We compare resolved cases in your first 30 days against your prior month. If the number isn't higher, email us before day 31 for a full refund — no clawback of your data or exports.