Software you put in front of guests should visibly be maintained. This is the running list — newest first.
The box office from your own Comscore export, and a quieter Home
The box office on Programming, in the Monday digest and in the assistant now comes only from the Comscore export you import under Settings → Box office, and it is off until you switch it on.
Home’s weather line covers today only, and closing it puts it away until tomorrow rather than until the forecast next changes.
Contract terms: the advice keeps to each film’s deal
Bookers: whoever runs the circuit can make any admin a booker on Active users. A booker sees ticket sales and records each film’s contract terms on Programming, under Contract terms.
The terms: at least so many showtimes a day; clean (the screen to itself all day); a room clause (the biggest room, a room of at least so many seats, or rooms you name); the day it plays through; and its last day. Each clause can end on its own date, because terms relax as a run ages. Set them once for every cinema, and give a cinema its own where its deal differs.
Every recommendation keeps to them: no cut below a film’s showtimes, nothing taken from a clean film, no move into a room its clause rules out, nothing advised after its last day. Where the terms hold a run, the row says so and why — “held by its terms: clean through Oct 23” — on Programming, the dashboard and in the Monday digest.
Everyone else who sees sales sees that a run is held, and why, never the terms themselves. The AI Assistant and the AI Scheduling Agent keep to the same terms.
Tell us what’s broken, and see what we did about it
Submit a bug, in the menu under your picture: say what went wrong and add a screenshot if you like. You can read exactly what goes with it before sending — the page, app version, browser and the last few errors, never what you searched for.
Your reports stay listed in that box with where each stands and our reply, and you get one email when yours is marked fixed or closed.
Under every AI Assistant answer, “This didn’t answer it” tells us what you were looking for, without your name; the assistant also flags, in general words, any question it had no tool for.
What’s new: after a release, everyone already using CineScope sees one short box with what is new for their role, once.
Compliance across every building, and equipment in every auditorium
Compliance, beside Location info: the share of the estate with a current pass, what has lapsed or is running out, a twelve-month view of expiries, and every building’s inspections on one page.
An inspection is current until its pass runs out — every 3 or 6 months, or 1, 2, 3 or 5 years, or the certificate’s own valid-until date — and shows when the next visit is booked.
Each visit records Passed, Passed with actions or Failed; every action the inspector asked for becomes a case at that cinema with its due date. Certificates and report pages are kept with the record, and the PDF comes as a pack with every document behind it.
Managers hand in a certificate from My cinemas and an admin files it or turns it away. Switch it on and the AI reads the certificate into the record for a person to check.
The morning a pass runs out, the circuit’s admins and that building’s managers are told once.
Who did each visit, the invoice that paid for it and what compliance cost over twelve months; the issue types that count towards an inspection are counted on its row; a removed record leaves a line saying what it was, who removed it and why.
Equipment (Oct 5): each auditorium records its projector, server, audio processor, amplifier, screen and 3D system with make, model and serial; reports count against the unit in on the day, and Mark resolved can record a swap.
Guests can ask to hear back
A guest can leave an email with their report — on the form, or on the confirmation within four hours — and get one email when it is resolved, with your closing line and thank-you code if you use them. The address is kept apart from the report, never shown to staff, and deleted as that email goes (or after 90 days). On by default; Settings → Guest form.
Whoever closes the case sees “Guest will be emailed”, and Mark resolved says what the email carries.
Community ratings by email, off until switched on: after rating a film, a guest can sign up to hear when films at that cinema are rated highly — confirmed first, at most one email a week, in your cinema’s name, one-click unsubscribe.
Case cards show where a report came from even when folded: the QR code a guest scanned, or the colleague’s face.
An admin can put a Home warning away with its X until something in it changes.
Weather, your own placard designs, and a code on every seat
Weather (Oct 2): CineScope reads the forecast where each cinema is and measures what rain, snow, heat, cold, storms and wind do to its ticket sales and to its reports.
Programming shows the weather ahead and its likely effect on sales; schedule drafts and the staffing forecast allow for it (never more than 30% either way, and you can switch that off).
Weather ahead on the case monitor says what a day like it usually brings in reports; Home gets one folded line for big weather; the charts mark storms, snow, frost, heat and strong wind on days they met an open building.
Placard designs: upload your own artwork for report, film or visit placards — circuit-wide, per location or per kind of place — and place the code and the place’s name on it.
Seat QR codes: give each numbered seat its own code, so a guest never has to type the seat.
Guides your team can ask the assistant about
Guides (Sep 30): how things are done here — steps with pictures, links and one PDF — written by admins, for chosen locations or for chosen people only.
The AI Assistant answers from your guides, step by step as written, with the guide’s links as buttons, and reads a guide’s PDF where you allow it. Home’s search finds them too.
Ticket counts from the assistant are exact over any days, one auditorium or one film.
AI triage on every report
AI triage reads every guest report as it arrives — Off, One-step (default) or Two-step. One-step sends a report straight on when the AI Reviewer Agent reads it as at least 85% likely to be genuine and folds repeats into the open job; it never rejects, never touches an emergency and uses none of your AI allowance. Two-step can also reject clear junk, with its reason on the record.
Managers and maintenance accounts can file invoices for their own work, and see only what they filed.
Search reaches closed cases of any age, and managers and engineers get search on their Home.
The assistant drafts the change; you press Confirm
Ask the AI Assistant to add a note, raise a case or close one: it shows a card with exactly what will be saved and who will hear, and nothing changes until you press Confirm.
Report counts narrow to issue types, kinds of place, and guests or staff.
Studio and Spotlight: a new look, and search everywhere
Studio (Sep 26): the staff app redesigned in dark and light, with a floating dock on phones.
Spotlight (Sep 26): the report form, rating cards, tracking page and community ratings get a premium look — a ticket showing where the guest is and what is on, and issue types as tiles with a drawing you choose in Settings.
Search from Home (or Ctrl+K, /) finds pages, settings, cases, cinemas, places, people and announcements.
Every film keeps its own color across the week on the scheduler, and a switch turns film colors off.
Emails and printed reports look like the app, and nobody is notified about a case they raised or released themselves.
Pay by invoice, faces on notes, and your own issue types
Pay by invoice (Sep 24): larger circuits can pay a year at a time by invoice instead of card, with reminders 30 and 7 days before the end date.
Profile pictures beside notes and questions, fitted before saving.
Each admin can choose the issue types they look after on the case monitor, with Show all one press away.
Delete reports: the account admin can clear test reports for good before going live.
The patrons chart follows the date range — a week, a month or longer — and Programming gets an Overbooked list.
Announcements, and asking someone about a case
Announcements: tell every manager — or those at chosen locations, maintenance, or everyone — something, with pictures, and see who has pressed Got it; remind the rest, post updates, answer questions.
Ask someone on a case, or type @ in a note: they are notified and the case shows who it is waiting on.
Phones offer notifications once, each device’s notifications live in Settings, and Active users shows who has them on.
Every list at a glance, places inside places, your mark on the codes
The case monitor gets a rail of locations and an overview (Sep 20); Staffing, Location info, Invoices and Active users get the same rail.
Presales vs same-day: how far ahead each town commits, on both overviews.
A place inside a place (Sep 20): fixtures get their own codes, so “Men’s – Urinal 3” is a report the plumber can act on.
Your own mark in the middle of your QR codes (Sep 20).
Programming and sentiment at a glance, and what to see next
Programming opens on the circuit at a glance with every list behind a rail; moves, cuts, short runs and room swaps are judged on the last week only.
Sentiment gets the same shape, with every score shown beside its count.
After rating a film, a guest sees three films people at that cinema rate highly, and a public Community ratings page you can share lists them all.
Opening hours (Sep 18): when each building opens and closes, and which are worth opening later or closing earlier.
The AI Scheduling Agent and the AI Staffing Agent
The AI Scheduling Agent reads the week and proposes changes on the grid; steer it in your own words, and its plan is kept for the week.
The AI Staffing Agent turns “Sam can’t do Tuesdays after six” into availability, time off or a shift pattern for you to confirm.
A mic on the assistant and both agents, using your browser’s own dictation — no audio is sent to us.
Did the advice work? Programming compares runs you acted on with the ones you didn’t; public holidays are left out of the judging (Sep 12).
Staffing: the rota, the crew and the back office
Staffing: write next week’s rota under each day’s expected crowd, draft it from the forecast in one press (drafts only), publish it and see who has looked.
Crew are records, not accounts. Availability, shift patterns and weekly hour ceilings by employment type keep the rota inside what you agreed.
Crew read their shifts on their own phone from a link, with a calendar feed, and can ask for time off, offer up, pick up or swap a shift; the manager approves.
A back-office tablet unlocked by PIN: opening, closing and weekly checklists, and for shift managers the building’s open guest reports, where “I have fixed this” waits for the manager’s sign-off.
Crew who lose their link get back in at staff.cinescope-app.com. The next two weeks (Sep 9): what each day will take, and when.
Presale forecasting, and Veezi
Presale forecasting: where each run is heading, from your own finished runs, so far-out shows are booked for where they’ll land.
Veezi cinemas sync like RTS ones; the POS card asks which point of sale you use.
Programming says why a film lands where it does, judges each run against its own building, and names the move to make (Sep 9).
Invoices: what each building costs to run
File a bill (PDF or photo) against a location and issue type; switch it on and the AI fills in supplier, number, date and amount for a person to confirm.
Who to call: the supplier’s phone and email come off the invoice, and the assistant answers “who do I call about the heating at Alpha?”
Ask what you’ve spent by type or location, set beside downtime; export a spreadsheet, or one with every document foldered by location.
Thank-you codes, and the box office against the market
Thank-you codes: hand guests your own discount codes when they report, when it’s resolved, or after a film or visit rating; CineScope remembers which report each code went to.
The box office (Sep 5): each film’s domestic, international and worldwide gross — from a free public source, or your Comscore export — beside your circuit’s share, on Programming and in the Monday digest.
The assistant can read more (Sep 5): ratings beside sales, rooms costing admissions, the inspection calendar, presales, two buildings side by side.
Guest sentiment scores, and asking your data questions
Guest sentiment: a film rating placard on the auditorium doors and a visit rating placard by the exits — anonymous, one tap, no comment box, standard NPS banding and a response floor before a score is shown.
Guest Sentiment dashboard with scores per film and per venue, circuit-wide or by site, over any date range.
AI assistant integration: a Model Context Protocol server with 30 read-only tools, connected via OAuth and scoped to what the signed-in account can already see.
Programming: an occupancy index that judges every film against what the typical title at that same cinema sold on that weekday that week, plus booking balance, presale pressure and where a title is landing across the circuit — with POS feed health checked before any of it is shown, and thin runs marked unjudged rather than scored.
Pricing you can check before you talk to anyone
Dedicated pricing page with the full feature list, monthly and annual rates side by side.
Location pricing check on the pricing section and at checkout: set your location count, see the total, with the final count still chosen at checkout.
Payment marks and the 30-day guarantee now appear next to the buttons that ask for money.
Comparisons and a blog that stays put
Comparison pages against named alternatives, with published pricing dated so you can check it.
Blog articles are published as JSON files in the repo and rendered natively, so every post is server-rendered and indexable.
Sticky top navigation across the site, with the mobile bottom button removed.
Industry pages and cinema operations
Industry pages for hotels, restaurants, apartments, gyms, self-storage, gas and convenience, and retail, each with its own report presets.
CineScope: POS sync, live occupancy and presales, auditorium reporting, showtime scheduler and seat-count optimizer.
Guest report forms auto-translate, so a report filed in Spanish arrives readable.
Want to know what a plan includes today? See pricing.