We answer like a team that runs venues too

Common questions

How fast do you reply?

Within one business day. Outages and anything blocking a live venue get looked at first.

Can you help set up our locations and QR codes?

Yes — send us your location list and we'll set them up with you on a short call.

How do I change my plan or update a card?

Use Manage billing to open your customer portal, or email us and we'll handle it for you.

We pay by invoice. How do we renew or change our license?

Email support@cinescope.org. A license paid by invoice has no card portal: we record each payment when it arrives, Settings shows how long your license runs and which invoice renewed it, and your account admins are emailed 30 days and again 7 days before it ends.

Can you help with a refund or cancellation?

Email support with your account email and we'll take care of it, per our Terms.

How do I report a bug in CineScope?

Use Submit a bug, in the menu under your picture. Say what went wrong and add a screenshot if you have one; you can read everything sent with it before it goes, and it comes straight to the CineScope team. The same box shows where each of your reports stands and our reply, and you're emailed when yours is marked fixed or closed.

What if the AI Assistant doesn't answer my question?

Press This didn't answer it under the answer and say what you were looking for. It reaches the CineScope team without your name, so we can give the assistant what it was missing; the question itself is not kept.

I'm on a cinema's crew and lost my rota link. How do I get back in?

Go to staff.cinescope-app.com and enter the phone number or email address your manager has on file. A six-digit code is sent there and works for ten minutes, and typing it opens your own shifts again. There is no password; if no code arrives, your manager can check your details or send you a new link.