Support
We answer like a team that runs venues too
Every support request goes to a real person on the CineScope team. Email us directly at support@cinescope-app.com or use the form below.
Email support
support@cinescope-app.comResponse time
Within one business day, Mon–Fri.
Onboarding help
Free setup call for new accounts.
Send us a message
Sends straight to our support team at support@cinescope-app.com — no email app needed.
Common questions
- How fast do you reply?
- Within one business day. Outages and anything blocking a live venue get looked at first.
- Can you help set up our locations and QR codes?
- Yes — send us your location list and we'll set them up with you on a short call.
- How do I change my plan or update a card?
- Use Manage billing to open your customer portal, or email us and we'll handle it for you.
- Can you help with a refund or cancellation?
- Email support with your account email and we'll take care of it, per our Terms.
Billing questions can also be handled in Manage billing. See our Terms and Privacy Policy.