GUEST EXPERIENCE SOFTWARE FOR MULTI-LOCATION OPERATORS
Multi-location operators: turn this week's complaints into tomorrow's returning customers — without your guests telling anyone but you.
CineScope is customer feedback software built for venues with a floor to run: stop bad reviews at the source, every day. Guests scan a location-specific QR code and report anonymously — no app, no account, no friction. AI triage sends every report to the person who can make it right in a single click.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
30-day money-back guarantee
Start on a paid plan. If resolved cases don't exceed last month in 30 days, full refund — no credit card hold, cancel anytime on monthly.
Run a cinema? See cinema guest feedback software with your POS sync. Comparing tools? Start with how our customer feedback software works. Hotel, restaurant or apartment operator? See it for your industry.
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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What the guest sees — report form and status updates only
Operator dashboard (staff only) — occupancy, presales and every case
What the guest sees — report form and status updates only
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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Trusted by operators running multi-location venues
Guest experience software pricing, QR codes, and accounts at a glance
From $79
per location, per month
Standalone starts at $79 per location per month. Pay yearly and get 2 months free, and pricing is graduated: each new band of locations bills at its own lower rate through 49 locations. 50+ contact us.
Unlimited
custom QR codes
A placard for every seat, table, pump, and restroom — as many as you need, at no extra cost. Every scan opens a report form carrying your own logo, not ours.
Unlimited
accounts
Admins, GMs, and maintenance. Add everyone who can fix something without raising the bill.
Standalone
from $79/location/moBest for hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail and any customer-facing site. Industry presets, guest reporting, dispatch, compliance tracker, AI reviewer, auto-translate, and the AI Assistant. See Standalone for your industry.
Cinema
from $199/location/moBest for cinema circuits. Everything in Standalone plus your POS sync, live occupancy and patron counts, auditorium-level reporting, showtime scheduler, and the seat-count optimizer. See the Cinema edition.
Pay yearly and get 2 months free, and the per-location rate drops as you add locations through 49. 50+ contact us.
A guest with an issue doesn't find a manager. They deal with it, leave a bad review, and pick a competitor next weekend.
They don't complain — they leave.
They do tell people — just not you: reviews, friends, group chats.
By the time you hear about it, it's public and permanent.
How the guest feedback loop works
Scan. Fixed. Seen.
This separates you from your competition. The moment a guest sees the CineScope placard, they know their feedback is taken seriously — someone is listening, and they'll watch the fix happen. Down the street, they'd be leaving the public bad review. That closed loop is what customer feedback software is supposed to do and rarely does.
Scan
Phone camera, ~30 seconds. No app, no sign-in. The bar for complaining to you is now lower than the bar for a 1-star review.
Fixed
Routed the same minute to the right person — duty manager, projectionist, refrigeration contractor — not a shared inbox. AI triages the queue; your people confirm every call.
Seen
The guest's one-time private link shows Received → Being looked at → Resolved. An apology is words. A fix they watched happen is why they come back. Traced with an encrypted token for safety.
This separates you from your competition. Most venues find out something was wrong from a review, days later, in public. Most guest experience software waits for a survey nobody fills in. Your guest gets a visible system, an instant acknowledgment, and proof it was received before they left — that's the difference between a place that says it cares and one that shows it.
Your branding
Your logo on the guest report form — see exactly how it looks.
The guest report form is yours, not ours. Your logo sits at the top of every form a customer opens from a placard or QR code, and your brand colour carries through the whole app — the guest form, the trace link they follow, the operator dashboard, the case monitor and every emailed report your team receives. It reads as your venue asking, not a third-party survey. Pick a sample below, drop in your own logo, or set a colour and watch this whole page repaint in your brand.
Brand colour
Every accent on this page — buttons, links, highlights — follows the colour you choose, exactly the way your brand colour follows through the entire app: guest form, trace link, dashboard, case monitor and reports. Previews stay in your browser; nothing is uploaded. PNG or SVG with a transparent background works best.
Currently previewing
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What was the problem?
Tell us what happened
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Auto-translate
Every customer gets served the same — whatever language they speak.
The guest form detects the language on their phone and translates itself. They report the problem in their own words, in their own language. CineScope translates every report into English inside the app, so your team reads one queue and no issue gets skipped because nobody on shift could read it.
What the guest sees
Español
El aire acondicionado no funciona en la sala 3.
Tiếng Việt
Nhà vệ sinh nữ hết giấy.
العربية
الصوت منخفض جدًا في القاعة 5.
What your team sees
Translated · English
Air conditioning is not working in Auditorium 3.
Translated · English
Women's restroom is out of paper.
Translated · English
Sound is far too low in Auditorium 5.
Every location, one screen
Run every location from one place — and send the case to whoever can make it right in two clicks.
One case monitor holds every report from every site: needs review, in progress, resolved. The AI Reviewer Agent triages, clusters duplicates, sets impact, and names the right person — projectionist, duty manager, facilities lead. You confirm the call and it's dispatched — or switch on Instant AI Triage mode and skip even that.
- Click one: validate what the AI Reviewer Agent already sorted.
- Click two: send to the GM or trade who can actually fix it.
- Or zero clicks: Instant AI Triage mode validates and dispatches the second a report lands.
- No shared inbox, no group chat, no walking the floor to find out.
Staff can also open cases from walkthroughs and repairs — signed in, never anonymous, treated identically to guest reports.
Built around the job
Everyone signs in to their own dashboard — only their locations, only their issues.
Nobody scrolls past work that isn't theirs. Accounts are scoped by role, location and issue type, so the first thing each person sees is the shortest list of problems they can personally close.
Admin
Every location, every issue type
Circuit-wide view: which sites are slipping, what keeps coming back, where the money and the risk are. Creates accounts and sets the routing rules everyone else inherits.
- All locations, all trades, full history
- Compliance and inspection status per site
- Sets who receives which issue type
General Manager
Their location only
Opens to their building and nothing else. Their queue is the guest reports from their floor, waiting on their call — not all locations are created equally. Admins can grant certain GMs to validate reports from their own locations.
- Only their site's cases and staff
- Their own resolution times and repeat issues
- Escalates upward in one click
Maintenance / Trade
Their issue types, across assigned sites
A work list, not a feedback tool. Refrigeration sees refrigeration; projection sees projection. Each job arrives with the exact spot, photos, and impact already attached.
- Filtered to the trades they cover
- Exact seat, pump, room or machine
- Marks fixed with separate notes the guest sees, if opted in.
Same platform, three different first screens. Less noise per person means the fix starts sooner — and nothing sits in a queue because it wasn't obviously anyone's job.
VIEW THE WHOLE PICTURE
Staff create cases inside the app — then they're treated exactly like guest reports, with a name attached from the start.
CineScope isn't only a guest channel. Signed-in staff manually open a case for what they find on walkthroughs, shift changes, and repairs, and from that point it moves through the same queue, routing, and resolution trail — just never anonymous. Guest reports and internal work compile together into one lens on every location and how it actually performs.
Created in-app, by name
No QR, no anonymous path: a signed-in manager or tech opens a case manually with the same location, issue type, and impact fields — and their name is on it from the first second.
- Manual entry from inside the app only
- Reporter identified from the start
- Same routing rules as guest reports
One combined record
Guest-reported and staff-reported cases live side by side on the same location timeline, so you see the full story of a room, a seat, a pump, or a machine.
- Filter by source: guest or staff
- Repeat-issue detection across both
- Full history per location and asset
Performance per location
Because everything lands in one system, the numbers are real: how much work each site generates, how fast it closes, and which fixes aren't sticking.
- Volume and resolution time by site
- Workload by trade and issue type
- Sites trending better or worse month over month
One source of truth for guest experience and internal operations — instead of a feedback tool on one side and a whiteboard of repairs on the other.
Access everywhere
From the office, from home, on vacation — your guests still get taken care of.
CineScope is optimized for desktop and mobile, so the same queue, the same case, and the same one-tap actions are with you at your desk, on your couch, or from a beach chair three time zones away. Email and text notifications mean no guest issue goes unseen.
Desktop
Full operator view for triage, trends, and compliance — built for an admin at a desk running every location at once.
Mobile
The same dashboard, laid out for one hand. Validate, assign, and close cases no matter where you are.
Email notifications
New case, escalation, or overdue job lands in the inbox of the exact person who can fix it, with the details already attached.
Text notifications
High-impact issues go out by SMS, so nothing waits on someone opening a laptop.
Nothing to install and nothing to remember to check — whether you're at your desk, at home on the weekend, or away on vacation, the work finds the right person on whatever screen they already have in their hand.
Features
Each part of CineScope, explained on its own page.
Guest reporting, worked cases, inspection records, scheduling, access control and exports — with the limits stated as plainly as the capabilities. See all features.
Guest issue reporting
QR placards guests scan with the phone camera — no app, no account, about thirty seconds. Photos are checked before staff see them, reports are translated, and the guest keeps a link to follow what happened.
Guest sentiment & NPS
Anonymous one-tap placards rate the film and the visit, with standard NPS banding and a response floor before a score is shown.
Case monitor & dispatch
Every report as a worked case: queue by location, assignment, notes with photos, SLA warnings before a breach, notifications, the Monday digest, and two AI modes: the default AI Reviewer Agent with human confirmation, or Instant AI Triage that validates and dispatches the moment a report arrives.
Inspections & compliance
Which yearly inspections each building has passed and when — fire, electrical, lift, whatever licensing requires. Configurable per location, exportable as a PDF.
Showtime scheduling
Plan and finalise the week, and let the Showtime Optimizer draft the next one: start times, gaps, turnaround, room swaps as named slots.
Programming & booking analytics
An occupancy index judging each film against what the typical title at that same cinema sold on that weekday, plus booking balance and presale pressure.
Roles & access control
Owners, admins, general managers and engineers each see their own scope. Two-step verification, Face ID sign-in, a security event log — and vendor support access is a switch you control.
Your data, exportable
Backups you can download and restore yourself, detailed reports as PDF, and any report list as a spreadsheet.
Any phone, installs like an app
Installable to a home screen from the browser, works offline, wears your logo and colours — and ships a standalone edition for venues that aren't cinemas.
AI assistant integration
A Model Context Protocol server with read-only tools, connected over OAuth and scoped to the signed-in account.
Two editions
One guest experience platform, two editions — both complete, pick the one that matches your operation.
Standalone is the full customer feedback software for every customer-facing business. Cinema is that same full platform plus the screen-and-showtime tooling built by and for the cinema industry — nothing is removed, only added.
CineScope Standalone
For every customer-facing business — hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail. Choose your industry preset and your placards, categories, routing rules and compliance checklist arrive already configured to match.
See Standalone for your industry — hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail.
- Auto-translate: the guest form detects their language and translates itself for them. They type in their native language and CineScope auto-translates every language to English inside the app — so you can serve every customer's issue, no matter what language they speak.
- The CineScope AI Assistant is privately trained on your data and yours alone. Ask questions such as "What is our biggest problem location?" or "Which location has the most restroom complaints?" "What problems are being solved but the solution isn't sticking?"
- Industry presets: pick your business type, launch with matching categories and routing.
- QR placards for any spot: table, room, machine, pump, restroom, entrance.
- Anonymous 30-second guest reports with a private status link.
- One case monitor across every location you operate, with SLA warnings and a Monday digest.
- AI Reviewer Agent triage, impact scoring and two-click dispatch — or Instant AI Triage mode for automatic dispatch on arrival.
- Location NPS and sentiment score from anonymous one-tap placards.
- Inspections and compliance records per building, exportable as PDF.
- Roles and access control, two-step verification, Face ID and a security event log.
- Your data: self-serve backups, PDF reports and spreadsheet exports.
- Installs to any phone's home screen, works offline, wears your logo and colours.
CineScope Cinema
Every feature in Standalone, in full — then the exhibition layer on top: your POS, your screens, your showtimes. Built with circuit operators, for teams running auditoriums instead of tables.
See the Cinema edition in detail — your POS sync, showtime scheduler and seat-count optimizer.
Cinema-only additions: film score and film-level NPS on top of the location score every edition gets, plus programming and booking analytics built on your own ticket data.
- Everything in Standalone — presets, placards, guest reports, case monitor, AI Reviewer, AI Assistant, auto-translate, location NPS, inspections, access control, exports.
- Film score and film-level NPS alongside the location score.
- Auditorium-level reports tied to film, screen and showtime.
- Showtime scheduler and Showtime Optimizer, plus the maximum ticket count optimizer.
- Projection and sound cases routed straight to the projectionist.
- Your POS sync: live occupancy, patron counts, presales and year-over-year across every site.
Anonymous by design
Guests tell you the truth when telling you costs them nothing — no account, no name, no awkward conversation.
Survey-first platforms reach the guest after the visit through a receipt, loyalty or email link tied to who they are. That filter is why you only hear from the loudest 1%. CineScope's form refuses personal information on purpose: nothing to log in to, nothing to store, nothing to be embarrassed about — and no guest identity in your systems for a privacy team to worry about.
No account, no name
Scan and type. There is no sign-in wall, no email capture, and the form rejects personal details, so the guest with the real complaint actually files it.
Named feedback filters honesty
Identity-linked surveys get politeness. Anonymity gets the broken seat number, the restroom that's been out for a week, and the manager nobody wants to name.
Still closes the loop
Anonymous doesn't mean silent: the guest keeps a private one-time trace link showing Received → Being looked at → Resolved. No identity required to watch you fix it.
Weighing us against a survey platform? See CineScope vs Tattle.
Built for the floor you actually run
Broad feedback platforms have no idea what an auditorium is. CineScope syncs with your POS.
Restaurant-first CX tools stop at a sentiment score per store. If you run screens, that leaves out everything that matters on a Friday night.
Broader feedback platforms
- No POS integration for exhibition — no occupancy, patron counts or presales
- Feedback isn't tied to screen, film or showtime
- No showtime scheduler and no seat-count optimizer
- Projection and sound issues land in a generic inbox
CineScope Cinema
- Your POS sync: live occupancy, patrons, presales and year-over-year per site
- Every report tied to auditorium, film and showtime
- Showtime scheduler with per-screen presentation checks
- Maximum ticket-count optimizer built with exhibitors
- Projection and sound cases routed straight to the projectionist
Why guests trust you more
Your competitor sends a survey next week. You've already acknowledged the guest and put the right person on it.
Guests don't judge you on how much you say you care — they judge you on whether anyone actually responded. CineScope routes every report to the right person with a timestamp, so nothing quietly disappears.
Everywhere else
- Comment card in a box nobody opens.
- Emailed survey days after they left.
- “Thanks for your feedback” — and silence.
- The guest never learns whether anything changed.
- So they say it publicly instead, one star at a time.
With CineScope
- Reported in 30 seconds, from the exact source of the problem
- Acknowledged instantly — the guest sees it was received.
- Routed straight to the person who can fix it.
- Status moves to Being looked at, then Resolved, optionally with what was done.
- The guest leaves having watched you take it seriously.
That gap is the whole reason they come back to you instead of the place down the road: they spoke up once and something actually happened.
The offer
Here's everything you get
- QR placards for every seat, screen, restroom, pump, and table — designed, customized, generated, and printable from the app
- The live case monitor: review queue, dispatch by trade, full history on every case
- The AI Reviewer Agent — confirm with one click, or switch on Instant AI Triage and let validated reports dispatch themselves — plus auto-translation (guest form in 9 languages)
- The guest trace link — your “we fixed it” moment, automated
- Live occupancy & ticket-sales dashboards synced from your POS (cinema circuits)
- Compliance tracker: fire, health, food, pool, fuel-tank inspections per location, never be surprised by an inspection again. All customizable
- Industry presets: hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail
One placard changes what a bad night costs you.
Pricing
Priced per location. Unlimited users, unlimited placards, every plan.
The complete guest feedback system
Standalone
hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail
$79/location/mo
or $790/location/yr — 2 months free, about $66 a month
- Unlimited users, admins and unlimited custom QR placards
- AI Reviewer Agent with human confirmation, or optional Instant AI Triage mode
- Location NPS and sentiment score, inspections and compliance records, PDF exports
- Roles and access control, two-step verification, self-serve backups and exports
- Guest trace link, your own logo on the guest report form, all 8 industry presets
- AI assistant integration (MCP server, read-only) and auto-translation
Next: pick your location count at checkout — placards and presets are set up on day one.
See Standalone for your industry$330/mo, billed annually · $66 per location · estimate, final count set at checkout
Graduated: locations 1–9 $79 · 10–24 $63 · 25–49 $49 per location/mo. 50 or more locations, talk to us.
Guest feedback plus your programme
Cinema
Cinema circuits — Standalone in full, plus screen & showtime operations
$249$199/location/mo
or $1,990/location/yr — 2 months free, about $166 a month
Pays for itself at about 13 extra admissions a month.1
Early adopter pricing — sign up now and this rate is locked for the life of your account.
- Everything in Standalone, nothing held back
- Showtimes and sales from your POS — live occupancy, patrons, presales, year-over-year
- Film score and film-level NPS
- Each film against your own usual, by weekday
- Under-booked and over-booked runs
- Box office against the market
- Presales, days ahead
- Downtime counted in shows missed
- Showtime scheduler, Showtime Optimizer and maximum seat-count optimizer
- The Monday digest
- The AI assistant, on all of it
Next: pick your circuit's location count at checkout — POS sync and showtime setup are handled during onboarding.
See how the cinema workflow runs$830/mo, billed annually · $166 per location · estimate, final count set at checkout
Graduated (early adopter): locations 1–9 $199 · 10–24 $159 · 25–49 $119 per location/mo. 50 or more locations, talk to us.
One unresolved bad review costs more in lost reservations than a year of CineScope at one location.
Full tier comparison and monthly rates on the pricing page.
1 2025 US average ticket $11.31 (Deadline) plus about $8 of concessions per patron (AMC and Cinemark 2025 results) is about $19 an admission; $249 divided by $19 is about 13. After film rent and cost of goods, about 21.
- Never per user, never per placard — unlimited on every plan, forever
- No onboarding fees — most tools in this space charge thousands to start
- Pay yearly and get 2 months free, every number published, cancel anytime on monthly
- Backed by a 30-day guarantee: 30 days in, if your team isn't resolving more, you can walk away
The value math
Nobody else sells the whole stack — so you buy a third of it, three times.
Published list pricing as of August 26, 2026, converted to one location's monthly share for a 10-location chain on annual billing. Per-user products assume 4 staff accounts per location; inspection tools assume 2 seats. Quote-only vendors (Ovation, HappyOrNot, CrowdComfort) are excluded rather than guessed at.
Guest feedback & survey tools
Surveys after the visit. No live work orders, no dispatch, and no fix-it loop back to the guest.
Reviews & reputation platforms
They manage the damage after it's already public. CineScope is the complaint that never becomes a review.
Work-order software (CMMS)
Staff-only, and priced per user — nothing faces the guest, and every account you add costs more.
Inspection & audit apps
Checklists your team runs on itself. No guest input, no operations data, no case lifecycle.
Feedback terminals & kiosks
A sentiment score. It can't tell you which seat, pump, or restroom is broken — or route anyone to fix it.
QR survey builders
Forms and dashboards with no workflow behind the form, and no way to close the loop.
CineScope · one subscription
Guest reporting, dispatch, compliance, and operations data in one place — with unlimited accounts, unlimited custom QR codes, the AI reviewer, auto-translation, the guest trace link, your location NPS and sentiment score, and your own logo on the guest report form. Cinema adds film score and film-level NPS, programming and booking analytics and the Showtime Optimizer — all at one flat price per location.
Work-order software charges per user, which taxes exactly what you want — a manager at each location, granted reviewers, maintenance accounts scoped by trade. CineScope never does: unlimited accounts, every plan, forever.
What it changes for you
You stop finding out from a one-star review that your building had a bad night.
You stop being the last to know
Right now the broken seat, the cold food and the restroom reach you days later, in public, with your name on the location. Reports land while the shift is still on, so you hear it before anyone else does.
You stop taking the blame for something nobody told you
Every case is timestamped and assigned. When your owner or GM asks what happened, you have the report, who it went to, and when it closed — instead of your word against a review.
Your walkthrough stops being a guessing game
You walk in already knowing which auditorium, pump, floor or restroom keeps coming up, because repeat reports cluster by location instead of scattering across texts and group chats.
Your staff get credit where it's due
Guests file the good ones too, tied to a shift and a spot. That's the note you read out at the pre-shift instead of only ever bringing bad news.
Where this ends up
What it looks like when your locations outperform
You scale quality without scaling your hours
You walk into any location knowing the case monitor already caught what you would have missed. You stop holding every open issue in your head, and you stop being the only person who knows what got fixed. That's the reputation you build as an operator: locations that run right whether or not you're standing in them.
Your brand or franchisor notices
Review scores go up across the circuit because problems get closed the same shift instead of turning into public complaints. When your brand, franchisor or ownership group compares locations, yours are the ones outperforming — and you have the case history to show why.
FAQ
Every plan comes with a 30-day guarantee. You start on a paid plan and you're live day one, and if your team isn't resolving more guest problems in the first 30 days than the month before, you tell us and we refund what you paid.
The 30-day resolved-more guarantee
Run CineScope for 30 days. If your team doesn't resolve more guest problems than the month before, email us before day 31 and we refund what you paid.
You keep your data and exports. No clawback, no onboarding fee to recover, nothing to uninstall — placards print from the app.
Your next regular won't mention the broken seat — unless you make it easy.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.