Your data
Backups your account admin can take at any time, restored by our support team with your permission. Detailed reports as PDF, any report list as a spreadsheet. No export request form, no waiting for somebody else's working hours to get your data out.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Every record and setting, downloadable by your account admin at any time. Photos and documents such as invoices and certificates travel as references, not the files themselves, so keep your own copies. Restored by CineScope support with your permission; recovering from a mistake is still your decision to make.
The detailed report, the resolved cases and the inspection records, in the format people ask for when they want it on paper or in an email to a landlord.
Any report list exports as a spreadsheet, because the analysis somebody wants to do next always ends up in one.
Compliance history exports too — see inspections and compliance.
Because a restore would then be a way to bring a dead session back to life. Sessions, reset links and sign-in challenges are deliberately excluded, so restoring last month's data cannot hand somebody a live token; sign-in credentials are kept, so people can sign in again. It is the same instinct as the time-limited support access grant in roles and access: the convenient version of the feature is the one that leaks.
Yes. Your account admin can download a backup of every record and setting at any time, without asking the vendor to do it, and CineScope support restores one with your permission. The detailed report and the resolved-cases report export as PDFs, and any report list exports as a spreadsheet.
In-flight state: live sessions, password-reset links and sign-in challenges. That is a design decision rather than a gap: if a backup carried them, a restore could resurrect a session that should have ended or hand somebody a token that is still live. Sign-in credentials themselves are kept — password hashes, two-step and passkey records — so people can sign in again after a restore.
CineScope support, with your permission: an admin grants support access for a few hours, and support restores the backup you choose. Everybody signs in again afterwards.
The detailed report, the resolved-cases report and the inspection records come out as PDF — the form somebody asks for when they want the record on paper — and report lists come out as a spreadsheet, for the analysis that always ends up happening in one anyway.
No. Guest reports and sentiment responses ask for no name, and the one thing a guest can choose to leave — an email address for one message when it's fixed — is kept apart from the report, never shown to your team, and never in an export or a backup. So an export carries the report, the location and the work done on it.
See also roles and access, security, or back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.