Step 1
A guest notices something
A broken seat, a cold room, a restroom that needs attention. The person who would normally have to hunt for a duty manager is standing next to a placard instead.
Guest issue reporting
The original CineScope product. A QR placard by each auditorium door, restroom and anywhere else the circuit names. A guest scans with the phone camera — no app, no sign-in, about thirty seconds — and the report arrives already knowing which building and which room it came from.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Step 1
A broken seat, a cold room, a restroom that needs attention. The person who would normally have to hunt for a duty manager is standing next to a placard instead.
Step 2
The phone camera opens the form. No app store, no sign-in, no email address. They pick what kind of problem it is, add a sentence, and can attach a photo.
Step 3
Site, room and placard come from the code, so the report lands complete. Nothing is left to be worked out later from a vague description of 'the one upstairs'.
Step 4
Assignment, notes, history and SLA tracking, all in the case monitor — and the guest's link starts showing progress.
It is the first question anyone asks, and the honest answer is a specific one: every photo is checked before the bytes are kept and before a colleague can see it.
The guest form is the one unauthenticated door in the app that writes anything, and a photograph is the one field redaction cannot blank — the picture is the content. So each image is checked on two questions: is it safe to put in front of a colleague, and is it about the place the report concerns — a seat, a spill, a restroom — rather than a selfie or a meme. Only then does it reach a case a manager, engineer or support agent will open. A check that fails or cannot be read refuses the photo rather than passing it through.
The check runs on the same model connection as the AI assistant and honours the same switch, so a circuit that has said its data does not go to an external model gets that respected here too: no second provider, no second key, no exception. It is included.
A placard takes whatever the person holding the phone can write. CineScope translates guest reports so staff read them in their own language, and keeps the original text beside the translation. A report filed in Spanish at eleven at night arrives readable to the engineer who picks it up in the morning.
The guest keeps a link showing what happened to what they reported — received, being looked at, resolved. No account, nothing to remember, and nothing exposed beyond the progress of that one report. It is the part that stops a guest deciding nobody read it and writing the review instead.
No. The placard is a QR code a guest scans with the phone camera. It opens a short web form, takes about thirty seconds to fill in, and there is nothing to install and no account to create. No guest identity is stored.
The code on each placard is tied to one place: a specific auditorium door, a restroom, a car park, a lobby, a concessions counter. Because the code already carries the site and the room, nobody types a location and nobody mistypes one, so a report cannot arrive pointing at the wrong building.
Every photo is checked before it is kept and before any member of staff can see it. The guest form is the one unauthenticated door in CineScope that writes anything, and a photograph is the one field redaction cannot blank — the picture is the content. So each image is checked on two questions: is it safe to put in front of a colleague, and is it about the place the report concerns — a seat, a spill, a restroom — rather than a selfie or a meme. Only then does it reach a case a manager, engineer or support agent will open. A check that fails or cannot be read refuses the photo rather than passing it through.
No. The check runs on the same model connection as the AI assistant and honours the same switch, so a circuit that has said its data does not go to an external model gets that respected here too. There is no second provider, no second key and no exception. The check is included; there is nothing extra to buy for it.
Each scan can be spent once, so pressing back does not file the same complaint three times. Scanning the placard again is the reset — something a person standing in front of it can do and a bored browser cannot.
A placard takes whatever the person holding the phone can write. CineScope translates guest reports so staff read them in their own language, and the original text is kept alongside the translation so nothing is lost in the retelling.
Yes. The guest keeps a link that shows the state of what they reported — received, being looked at, resolved. It needs no account, and it exposes only the progress of that one report.
Wherever a guest is standing when they notice something and cannot find a member of staff: auditorium doors, restrooms, lobbies, concessions counters, car parks, lifts. Placards are unlimited on every plan, so the answer is never rationed by cost.
Once a report is filed it becomes a case in the case monitor. For scores rather than problems, see guest sentiment and NPS, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.