Step 1
A guest notices something
A broken seat, a cold room, a restroom that needs attention. The person who would normally have to hunt for a duty manager is standing next to a placard instead.
Guest issue reporting
A QR placard by each auditorium door, restroom and anywhere else the circuit names. A guest scans with the phone camera — no app, no sign-in, about thirty seconds — and the report arrives already knowing which building and which room it came from.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
The form on the left is the real thing a guest fills in. Tap the button under it to bring up a live cinema placard code and scan it with your own phone camera.
What the guest sees — report form and status updates only
Guest tracking link
Report received
Seat H12 · 20:14
Being looked at by our team
Resolved
20:23
The status link the guest keeps: received, being looked at, resolved.
Step 1
A broken seat, a cold room, a restroom that needs attention. The person who would normally have to hunt for a duty manager is standing next to a placard instead.
Step 2
The phone camera opens the form. No app store, no sign-in, no name — and an email address only if they want to hear when it's fixed. They pick what kind of problem it is, add a sentence, and can attach a photo.
Step 3
Site, room and placard come from the code, so the report lands complete. Nothing is left to be worked out later from a vague description of 'the one upstairs'.
Step 4
Notes, photos, history and how long it has been open, all in the case monitor — and the guest's link starts showing progress.
It is the first question anyone asks, and the honest answer is a specific one: every photo is checked before the bytes are kept and before a colleague can see it.
The guest form is the main door in the app that takes input without an account, and a photograph is the one field redaction cannot blank — the picture is the content. So each image is checked on two questions: is it safe to put in front of a colleague, and is it about the place the report concerns — a seat, a spill, a restroom — rather than a selfie or a meme. Only then does it reach a case a manager, engineer or support agent will open. A check that fails or cannot be read refuses the photo rather than passing it through.
The check runs on the same model connection as the AI assistant and honors the same switch, so a circuit that has said its data does not go to an external model gets that respected here too: no second provider, no second key, no exception. Each check uses one AI token from your monthly allowance.
A placard takes whatever the person holding the phone can write. CineScope translates guest reports into English for your team, and keeps the original text beside the translation. A report filed in Spanish at eleven at night arrives readable to the engineer who picks it up in the morning.
The guest keeps a link showing what happened to what they reported — received, being looked at, resolved. No account, nothing to remember, and nothing exposed beyond the progress of that one report. It is the part that stops a guest deciding nobody read it and writing the review instead.
The form opens on a ticket that says where the guest is: the screen's number and, when something is on, the film showing there now, from your own schedule. Issue types are tiles, each with its own drawing, and tapping one opens the rest of the form.
A code can also go on every seat of a screen that sells numbered seats, so the form already says "Seat D12", or on each fixture in a room: a guest who scans one reads "Men's - Urinal 3", and the case is filed against that fixture. Your own mark can sit in the middle of every code; see QR placards.
Switch on thank-you codes and a guest can be handed one of your own discount codes when they file a report, or once it is resolved.
No. The placard is a QR code a guest scans with the phone camera. It opens a short web form, takes about thirty seconds to fill in, and there is nothing to install and no account to create. No name is asked for; the only thing a guest can choose to leave is an email address for one message when it's resolved, which your team never sees.
The code on each placard is tied to one place: a specific auditorium door, a restroom, a car park, a lobby, a concessions counter. Because the code already carries the site and the room, nobody types a location and nobody mistypes one, so a report cannot arrive pointing at the wrong building.
Every photo is checked before it is kept and before any member of staff can see it. The guest form is the main door in CineScope that takes input without an account, and a photograph is the one field redaction cannot blank — the picture is the content. So each image is checked on two questions: is it safe to put in front of a colleague, and is it about the place the report concerns — a seat, a spill, a restroom — rather than a selfie or a meme. Only then does it reach a case a manager, engineer or support agent will open. A check that fails or cannot be read refuses the photo rather than passing it through.
No. The check runs on the same model connection as the AI assistant and honors the same switch, so a circuit that has said its data does not go to an external model gets that respected here too. There is no second provider, no second key and no exception. Each check uses one AI token from your monthly allowance.
Yes. The check that decides whether a guest's photo can be kept also says in one short line what it shows, such as 'a torn armrest on an aisle seat', and that line sits under the photo on the case, so a queue of reports can be read without opening each picture.
Each scan can be spent once, so pressing back does not file the same complaint three times. Scanning the placard again is the reset — something a person standing in front of it can do and a bored browser cannot.
A placard takes whatever the person holding the phone can write. CineScope translates guest reports into English for your team, and the original text is kept alongside the translation so nothing is lost in the retelling.
Yes. The guest keeps a link that shows the state of what they reported — received, being looked at, resolved. It needs no account, and it exposes only the progress of that one report.
Only if they ask. A guest who wants to hear back can leave an email address for one message when it's fixed: it's kept apart from the report, never shown to your team, and deleted once that email goes (or after 90 days). The email says what their tracking link shows, never your team's notes, and a guest who left the box empty is offered it again on the confirmation.
Wherever a guest is standing when they notice something and cannot find a member of staff: auditorium doors, restrooms, lobbies, concessions counters, car parks, lifts. Placards are unlimited on every plan, so the answer is never rationed by cost.
Once a report is filed it becomes a case in the case monitor. For scores rather than problems, see guest sentiment and NPS, or go back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.