Queue by location
Cases grouped by building and by place inside it. A general manager's queue covers their own sites and nothing else; an owner sees the whole circuit in one list.
Case monitor
A complaint that lands in an inbox is a message. A complaint that lands here is work with a name on it: queued by location, assigned, noted, timed, and finished with a history anyone can read afterwards.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Cases grouped by building and by place inside it. A general manager's queue covers their own sites and nothing else; an owner sees the whole circuit in one list.
Hand a case to a person or a trade, add notes, attach photos of the work. Everything stays on the case rather than in somebody's messages.
Who did what and when, in order, including anything the Reviewer Agent decided. A case that took four days can be explained after the fact.
Warnings before a target is missed, not a report afterwards. Resolution statistics per site and per issue type.
The Reviewer Agent reads each report as it arrives and applies a verdict without anyone confirming it: genuine reports released to the right people on the spot, clear junk binned with the agent's reason on the record and reopenable like any other rejection.
Anything it is unsure about — and every emergency — still waits for a person, with a note saying why it was held. Every decision sits in the case history under the agent's own name, so nothing it did is invisible or unattributable.
It is off by default, and the switch warns you before it goes on. The guardrails are the feature: they are the reason an owner would let software route a guest complaint at all.
Email, SMS and web push. Web push reaches a phone's lock screen with no app store in between — built for a duty manager walking the building, not sitting at a desk.
The week in one email for the people who run the circuit: what came in, what closed, what is still open. An owner with twenty buildings does not open a dashboard every day.
It is where a guest report stops being a message and becomes work. Each report opens as a case with the site and room already attached, and carries an assignment, notes with photos, a status, and a full history of who did what and when. Cases queue by location, so a general manager sees their own buildings and an owner sees the circuit.
Each case has a time it is expected to be dealt with, and CineScope warns before that time is missed rather than reporting the breach afterwards. Resolution statistics are kept per site and per issue type, so a building that is slow on one kind of problem is visible as a pattern instead of an impression.
Yes. The Reviewer Agent is off by default and the switch warns you before it goes on. With it off, every report waits for a person, exactly as it did before.
Every verdict is recorded in the case history under the agent's own name, with its reason. A report the agent binned as junk is reopenable like any other rejection, so a wrong call is a visible, reversible entry rather than a silent deletion.
No. Anything the agent is unsure about — and every emergency, without exception — still waits for a person, with a note saying why it was held. The agent releases genuine reports to the right people on the spot and bins clear junk with its reason on the record; the limits are the reason an owner would turn it on at all.
Email, SMS and web push. Web push puts a report on a phone's lock screen with no app store in between, which matters for a duty manager who is walking the building rather than sitting at a desk.
One email at the start of the week for the people who run the circuit: what came in, what closed, and what is still open. An owner with twenty buildings does not open a dashboard every day, and the digest is written on that assumption.
Yes. Resolution statistics break down per site and per issue type, and the case queue filters to a single building, so a regional conversation can be had with the same numbers everyone else is looking at.
Cases start at a placard — guest issue reporting — and who can see which of them is set in roles and access. Back to all features.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.