Terms of Use

1. Acceptance; Businesses Only; Authority to Bind

These Terms of Use (the "Terms") take effect on August 25, 2026 and are a contract between CineScope LLC, a New Mexico limited liability company ("CineScope," "we," or "us"), and the business that subscribes to our guest-reporting and venue-management service (the "Service"). That business is the "Customer," or "you." Questions about these Terms can be sent to max@cinescope-app.com.

1.1 How you accept

You accept these Terms — whichever happens first — by:

(a) completing a checkout for the Service through a Stripe payment link. Checkout does not complete until you take an affirmative act — checking a box or clicking a button whose label states that you agree to these Terms, displayed with a conspicuous link to them; or

(b) creating your first administrator account through the setup link (the "claim link") we send after checkout, which requires the same affirmative act of agreement. The claim link works once and expires 7 days after it is issued; if yours has expired, ask us and we will send a fresh one.

Signing in to or otherwise continuing to use the Service after we give notice of amended Terms is acceptance of the amendment, as Section 24 (Changes to the Service and to These Terms) describes — but continued use is not how this contract is first formed. Initial acceptance happens only through (a) or (b).

We keep a record of each acceptance: the date, the version of the Terms then in effect, the account that accepted, and the affirmative act taken. If you do not agree to these Terms, do not complete checkout, do not create an account, and do not use the Service.

1.2 Businesses only

The Service is offered to businesses, for business use. You represent and warrant that you are subscribing solely for commercial purposes in operating your venues — not for personal, family, or household purposes. We rely on this representation in offering you the Service and its pricing.

1.3 Authority to bind

The individual who accepts these Terms represents and warrants that they have actual authority to bind the legal entity that operates the Location or Locations on the subscription — including where that entity is a franchisee, a management company, or a multi-location operating company. If that individual lacks such authority, the individual is personally liable to us for losses we suffer as a result of the lack of authority, and we may terminate the subscription and refuse service to the entity.

1.4 One subscription, several Locations or affiliates

One subscription may cover Locations operated by more than one affiliated entity. The entity that accepts these Terms is the Customer of record, is responsible for every Location and every Authorized User on its subscription, and binds each affiliate whose Location is enrolled. Anything an affiliate or an Authorized User does in the Service is treated under these Terms as done by the Customer.

1.5 Guests are not parties

Members of the public who scan a Placard and file a Guest Report never see, sign, or accept these Terms. Guests have no accounts and no contract with CineScope. The only contract these Terms create is between CineScope and the Customer, as Section 15 (Guest Reports: Your Guests, Your Premises) explains further.

1.6 Order of precedence

If anything in a Stripe checkout page description, an invoice, marketing material, or other product copy conflicts with these Terms, these Terms control — with two exceptions:

(a) the checkout page controls as to the price and Subscription Quantity of your Order only (and even then subject to the correction of materially erroneous prices described in Section 6 (Orders, Fees, and Payment)); these Terms control everything else; and

(b) a written Order Form signed by both parties controls over a specific provision of these Terms that the Order Form expressly states it overrides, for that provision only.

2. Definitions

2.1 "AI Features," "AI Output," "Fair-Use Allowance." "AI Features" are the features of the Service processed by an external AI model provider: the staff assistant, automatic report verification, and translation of Guest Reports. "AI Output" is content those features generate. The "Fair-Use Allowance" is the monthly allowance of AI Feature usage included with your subscription, described in Section 18 (AI Features).

2.2 "Authorized User." An employee or contractor of yours (or of an affiliate whose Location is on your subscription) to whom you issue a role-based staff account in the Service.

2.3 "Beta Features." Features labeled beta, preview, early access, or similar, offered under Section 23 (Beta and Preview Features).

2.4 "Confidential Information." Information one party discloses to the other in connection with these Terms that is identified as confidential or that a reasonable person would understand to be confidential from its nature and the circumstances of disclosure. Your Confidential Information includes Customer Data; ours includes non-public information about the Service and its security. Confidential Information does not include information that is or becomes public through no fault of the recipient, was lawfully known to the recipient without a duty of confidence, is independently developed without use of the discloser's Confidential Information, or is lawfully received from a third party without a duty of confidence. The parties' obligations are set out in Section 19 (Security; Confidentiality; Support Access).

2.5 "Customer Data." All data you and your Authorized Users enter into or upload to the Service — including case records, notes, inspection records, schedules, and your uploaded logo — plus every Guest Report from the moment the Service receives it, and data the Service fetches on your behalf through the POS Integration.

2.6 "Documentation." The user guides, help content, and setup instructions we make available for the Service.

2.7 "Edition." One of the two versions of the Service described in Section 3.2 — Standalone or Cinema — as recorded on your Stripe subscription.

2.8 "Guest"; "Guest Report." A "Guest" is a member of the public at a Location — a moviegoer, diner, gym member, or other visitor. Guests have no accounts, are anonymous, and are not parties to these Terms (Section 1.5). A "Guest Report" is the anonymous issue report a Guest files by scanning a Placard, together with the details it carries — including any photographs or attachments submitted with it.

2.9 "Location." A single physical premises at one street address — one building or venue — where you display Placards or otherwise use the Service for that premises. The Location is the unit the Service is licensed and priced by: two venues at different addresses are two Locations, even under common ownership, branding, or franchise, and a group of venues may not be aggregated and called one Location.

2.10 "Order"; "Order Form." An "Order" is your subscription purchase as recorded in Stripe — the payment link checkout and the resulting subscription. An "Order Form" is a separate written order document, signed by both parties, that expressly references these Terms. Only a signed Order Form can override a provision of these Terms (Section 1.6).

2.11 "Placards" (or "QR Materials"). The printed placards, signs, and similar materials displaying QR codes that resolve to guest-form web addresses we control.

2.12 "POS Credentials"; "POS Integration." "POS Credentials" are the credentials for your own account with your POS provider's point-of-sale system that you supply to the Service. The "POS Integration" is the Cinema Edition feature that uses those credentials to fetch showtime schedules and ticket-sales data from your POS provider on your behalf.

2.13 "Stripe Agreement." The agreements between you and Stripe that govern the Stripe-hosted checkout, customer portal, and payment processing for your subscription.

2.14 "Subscription Quantity." The quantity recorded on your Stripe subscription. It is authoritative for licensing: it is the number of Locations your subscription covers.

2.15 "Support Access Grant." The time-limited permission one of your administrators can switch on to let our support personnel view Customer Data content that is otherwise hidden from them, described in Section 19 (Security; Confidentiality; Support Access).

Other capitalized terms — "the Service," "Customer," "Terms" — are defined where they first appear. References to Sections are to Sections of these Terms as numbered herein.

3. The Service; Editions; What the Service Is Not

3.1 The Service

The Service is cloud software that lets Guests scan Placards you display at your Locations and file anonymous issue reports, and lets your staff receive, triage, and resolve those reports and run related venue workflows through role-based staff accounts.

3.2 Editions

The Service comes in two Editions:

(a) Standalone Edition: guest QR issue reporting, case management of Guest Reports, and the inspections module, with staff accounts and related administration.

(b) Cinema Edition: everything in Standalone, plus showtime scheduling, the POS Integration (ticket-sales and schedule sync from your POS provider), and occupancy analytics.

Your Edition is the one recorded on your Stripe subscription. Features exclusive to the Cinema Edition are not available on Standalone. Switching Editions changes which features are available; it deletes no data.

3.3 A reporting tool — we do not monitor and have no duty to act

The Service is a reporting and case-management tool. We do not monitor your premises. We do not read, review, verify, respond to, or act on Guest Reports — automated features such as spam triage and AI verification are tools the Service runs for you, not review by us — and we assume no duty to act on any report, including reports describing hazards, injuries, crimes, or emergencies. Whether and how to respond to any Guest Report is entirely your decision and your responsibility.

3.4 Not an emergency channel

The guest form is not monitored in real time and is not an emergency service. You must not present Placards or the guest form as a substitute for emergency services (such as 911), fire or safety alarms, or any legally required safety-reporting channel, and you must not tell Guests otherwise. Your Placards, your signage, and any copy you add around the guest channel must not present it as monitored in real time or as an emergency-response channel, and you will make clear to Guests — through your placard copy, signage, staff, or other means at your Locations — that emergencies should be reported to venue staff or to emergency services (such as 911), not through the guest form.

3.5 Analytics are estimates

Occupancy analytics and any figures derived from POS data are informational estimates only. They are not a system of record, and you must not use them to demonstrate or certify compliance with fire codes, occupancy or capacity limits, or any other legal or regulatory requirement.

3.6 Placards are your responsibility

You print, install, position, and maintain Placards at your own premises, cost, and risk. We are not responsible for where or how Placards are placed, or for tampering, defacement, removal, substitution of QR codes by third parties, or any landlord, lease, signage, or accessibility issue arising from placement. As between the parties, we are responsible for the design of the guest form itself; you are responsible for the accessibility of your premises, Placards, signage, and the overall guest experience at your Locations, including offering any alternative reporting channel that applicable law requires you to provide there.

3.7 The inspections module is a checklist

The inspections module is a checklist and record-keeping tool for your own use. It does not constitute, replace, satisfy, or certify any government, health, fire, safety, or industry inspection or filing.

3.8 The Service evolves

We may improve and evolve the Service and its features within an Edition, as described in Section 24 (Changes to the Service and to These Terms).

4. Accounts, Roles, and Credentials

4.1 Administrators and staff roles

The administrator account created through your claim link holds the subscription license on your behalf. Your administrators designate other administrators and issue role-based accounts to Authorized Users. We may rely on instructions given by any of your administrators as instructions from you.

4.2 You are responsible for your users

You are solely responsible for provisioning Authorized Users and for promptly removing access that should end — including for terminated employees — across all of your Locations. You will enforce reasonable authentication controls: a unique credential for each Authorized User, prompt deprovisioning when access should end, and any additional authentication factor we offer. All activity under accounts on your subscription is attributed to you, and an action taken from an authenticated account on your subscription is deemed authorized by you until we receive notice that the account or credential is compromised. You will keep credentials confidential, require your Authorized Users to do the same, and notify us promptly at max@cinescope-app.com if you suspect an account or credential has been compromised.

4.3 Contact information; the Legal Notice Contact

You will keep your account and billing contact information accurate and current. The billing contact email on your account is your "Legal Notice Contact" unless you designate a different email address for legal notices by writing to us at max@cinescope-app.com. Billing, renewal, breach, dispute, and other legal notices from us go to the Legal Notice Contact (see Sections 6 (Orders, Fees, and Payment) and 7 (Automatic Renewal; How to Cancel)), and a notice sent to that contact is effective even if the mailbox is stale — except that where applicable law requires us to give a renewal or other notice, the effectiveness of that notice is determined by that law, not by this sentence.

4.4 There are no Guest accounts — by design

Guests are anonymous and unauthenticated. The guest form is designed not to collect identifying details: it has no name, email, or phone fields; it collects only the substance of a report (for example, an area or seat number, a description, and any photograph the Guest attaches); it screens free text and refuses submissions that appear to contain personal contact details; and the Service does not associate a stored Guest Report with any guest identity. Transient technical data (such as IP addresses processed for rate limiting and security) is handled as described in the Privacy Policy (Section 16) and is not linked to stored Guest Reports. The screening is detection-based, not infallible: a Guest may occasionally volunteer identifying details it does not catch, including inside a photograph — Section 15 (Guest Reports: Your Guests, Your Premises) addresses that possibility. By subscribing, you accept the inherent characteristics of an anonymous public channel, including the possibility of spam, false, malicious, mistaken, or duplicate reports, and you agree that we are not responsible for the content or accuracy of any Guest Report.

4.5 Anti-abuse controls on the guest channel

We may apply rate limits, spam triage, duplicate detection, and other anti-abuse controls to the guest endpoints, and may adjust them over time, without liability to you. Automated triage rejects a report outright only on objective evidence of automation or duplication; a report flagged on its content alone is held for your staff's review, not rejected. AI verification and spam triage only label, rank, or hold reports: no automated feature deletes a Guest Report or removes it from your reviewers' view. Every rejected or held report remains recorded and visible to your reviewers, with the machine-written reason, and can be reinstated. You will review the Guest Reports at your Locations regardless of how automated triage or AI verification has classified them — automated classification is an aid to your review, not a substitute for it.

5. The Subscription License

5.1 What we grant

Subject to these Terms and to payment of the applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right, for the duration of your subscription, to access and use the Service and Documentation solely for the internal business operations of a number of Locations equal to your Subscription Quantity. All rights not expressly granted are reserved; no license is granted by implication.

5.2 One license covers one Location

Each unit of Subscription Quantity licenses exactly one Location. You may not share one Location's license across multiple premises, rotate Placards among unlicensed sites, treat several venues as a single "Location," or otherwise deploy the Service at any premises not covered by your Subscription Quantity.

5.3 The Stripe quantity is the license count — and the Service enforces it

Your Subscription Quantity is authoritative. You must increase it — through the Stripe-hosted checkout or customer portal — before enrolling a new Location or deploying Placards there. Quantity changes propagate to the Service automatically, normally within seconds, and the Service enforces the ceiling: when every licensed Location is in use, the Service refuses to add another until the quantity is raised. Upgrades and downgrades follow Stripe's proration and billing-period rules under the Stripe Agreement; to downgrade, you must first retire a Location from the Service, as Section 8 (Adding and Removing Locations) describes.

5.4 Verification and true-up

We may verify that your deployed Locations match your Subscription Quantity, including by comparing the Locations configured in your account against your Subscription Quantity and by reviewing evidence of Placard deployment. If the Service has been used for more Locations than were licensed, you will pay the fees that would have applied to the unlicensed Locations for the period of use, at the then-current rates, and either license those Locations going forward or stop using the Service for them.

5.5 Your own Locations only — no resale, no service bureau

The license covers Locations whose business you (or an affiliate bound under Section 1.4) operate. You may not resell the Service, offer it as a managed service or service bureau, or operate it on behalf of venues that are not yours — for example, as a consultant or agency running the Service for client venues — without a separate written agreement with us.

5.6 Other restrictions

You may not, and may not permit anyone else to: (a) reverse engineer, decompile, or disassemble the Service, or create derivative works from it, except to the limited extent a statute allows notwithstanding this contract; (b) copy the Service or provide access to it to anyone other than Authorized Users; (c) circumvent or attempt to circumvent any technical control in the Service, including the Location ceiling, the Fair-Use Allowance, the support blinding described in Section 19 (Security; Confidentiality; Support Access), or the attribution described in Section 5.7; or (d) use the Service to build, benchmark for, or assist a competing product.

5.7 The "Powered by CineScope" credit is a condition of the license

The guest form — the public face of the Service — carries a "Powered by CineScope" credit. You may white-label the guest form with your own logo, but the white-label does not extend to the credit: it is not a setting, it does not disappear when a logo is uploaded, and it cannot be turned off. You must not remove, hide, obscure, render illegible, or contradict it. This attribution is a condition of the license granted in Section 5.1, not merely a covenant: any use of the Service with the credit removed or obscured is outside the scope of the license and is unlicensed use, in addition to being a breach of these Terms. Section 22 (Your Logo and Marks; White-Label; Attribution) has the rest of the logo and branding rules.

6. Orders, Fees, and Payment

6.1 How you order. You subscribe to the Service by completing checkout through a Stripe payment link; each completed checkout is an Order (defined in Section 2 (Definitions)). At checkout you choose your edition (Standalone or Cinema) and a subscription quantity equal to the number of Locations you are licensing. The price for your subscription is the price displayed on the Stripe checkout page at the time you place the Order. Pricing is per Location per billing period and may be flat or set in graduated per-Location tiers. As to price and quantity, what the checkout page displays when you buy is what controls; these Terms control everything else. The Service itself does not display prices — the Stripe checkout page and your Stripe invoices are the record of what you agreed to pay. If a price displayed at checkout is materially erroneous due to a pricing or technical error, we may cancel the affected Order and refund amounts paid, or offer you the corrected price, provided we act within 10 business days of the Order.

6.2 Setup link. After checkout we send your setup ("claim") link by email. The link works exactly once and expires 7 days after it is sent. If it lapses, ask us to resend it — a resend issues a fresh link on a fresh 7-day clock and retires the old one. Your subscription and billing period begin at checkout, not when you first use the link.

6.3 Stripe is the payment processor. All payments, invoices, payment-method changes, and subscription changes are handled exclusively by Stripe, on Stripe-hosted pages, under Stripe's own terms (the Stripe Agreement, defined in Section 2). We never receive, store, or process your card details. A failure, outage, or error at Stripe does not excuse fees you validly owe under these Terms.

6.4 Authorization for recurring charges. By placing an Order you authorize Stripe, on our behalf, to charge your payment method on file for: the initial subscription fee; each automatic renewal; prorated charges when you increase your subscription quantity; and any applicable taxes — in each case until your subscription is cancelled as described in Section 7 (Automatic Renewal; How to Cancel). This authorization ends when your subscription is cancelled or these Terms terminate; amounts already accrued remain due.

6.5 Taxes. Our fees do not include taxes. You are responsible for all sales, use, excise, and similar taxes arising from your subscription, to the extent applicable law allows us to pass them to you; this may include amounts attributable to New Mexico gross receipts tax. If law requires you to withhold any amount from a payment to us, you will gross up the payment so that we receive what we would have received without the withholding. We are responsible for taxes on our own income.

6.6 Chargebacks. If you believe a charge is wrong, contact us or use the Stripe customer portal first. Initiating a chargeback in bad faith — for fees you know were validly incurred — while continuing to use the Service is a material breach of these Terms, and we may suspend the Service and recover the amount plus dispute fees and reasonable costs. Nothing in this Section 6.6 limits any billing-dispute right you have under applicable law or your card agreement. A card dispute of your first payment is addressed by Section 10.5 (chargebacks and the money-back guarantee).

7. Automatic Renewal; How to Cancel

7.1 PLAIN NOTICE OF AUTOMATIC RENEWAL. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY. At the end of each billing period shown at checkout, your subscription renews for another period of the same length, and Stripe automatically charges the payment method on file the then-current per-Location price multiplied by your then-current subscription quantity, plus applicable taxes. Renewals continue until you cancel. The renewal term, the renewal price, and how to cancel are disclosed clearly and conspicuously at checkout, immediately adjacent to the purchase button, and repeated in the post-purchase confirmation email.

7.2 How to cancel. You can cancel at any time, without contacting anyone, through the Stripe customer portal — reachable from the manage-billing link in the Service and from your Stripe receipts and invoices — or by writing to max@cinescope-app.com. Online cancellation through the Stripe customer portal is available at all times and requires no more steps than subscribing did; no phone call is required. Email cancellations are effective when we process them, which we will do within 2 business days of receipt; the Stripe customer portal is the immediate self-serve method. If we process an email cancellation after a renewal charge that the email predated, we will refund that renewal charge. To avoid the next charge, cancel before the current billing period ends.

7.3 When cancellation takes effect. Cancellation takes effect at the end of the billing period already paid for. You keep full access until then. We do not give partial-period or mid-term refunds, except under the 30-Day Money-Back Guarantee (Section 10) or where applicable law requires.

7.4 Renewal notices. At least 15 and not more than 60 days before each renewal of a term of one year or longer, and before any renewal for which applicable law requires notice, we will send your billing contact a renewal notice stating the date the renewal takes effect, the amount to be charged, and how to cancel. If we fail to send a legally required renewal notice, that renewal does not bind you and we will refund the renewal charge on request. Where a state's automatic-renewal law requires additional disclosures, we will provide them to your billing contact email. Keeping that email address current is your responsibility, except that where applicable law requires us to give a renewal or other notice, the effectiveness of that notice is determined by that law.

8. Adding and Removing Locations

8.1 Quantity is the license. Your Stripe subscription quantity is the authoritative count of Locations you are licensed for under Section 5 (The Subscription License). Quantity changes made in Stripe propagate to the Service within seconds, and your license changes with them immediately.

8.2 Adding a Location. Increase your subscription quantity before enrolling a new Location or displaying placards there. Stripe applies its standard proration to mid-period increases. The Service enforces the ceiling: if your active Locations already equal your licensed count, the Service will refuse to add another until the quantity is raised — the refusal happens before anything is written, and it tells you exactly how many Locations the license covers and how many are in use.

8.3 Removing a Location. To reduce quantity, first retire a Location: remove its placards and stop offering the guest channel there. Reductions take effect per Stripe's mechanics; any credit or proration is as Stripe applies it. A mid-term reduction does not entitle you to a refund beyond what Stripe's proration provides.

9. Changes to Prices and Allowances

9.1 We may change per-Location prices, billing structure, or included allowances (for example, the monthly AI fair-use allowance described in Section 18 (AI Features)) only with effect from your next renewal, never mid-term. We will give notice of any such change to your billing contact email at least 30 days before the renewal on which it takes effect.

9.2 If your subscription renews after the notice period, the change applies and your continued use constitutes acceptance. If you do not agree, your remedy is to cancel under Section 7 before the renewal date; you keep the old terms through the end of your current period.

10. 30-Day Money-Back Guarantee

10.1 What we promise. If you are not satisfied, we will refund the first payment you ever make to CineScope, in full, on written request to max@cinescope-app.com received within 30 days of the date of that first charge. Eligible refunds are issued within 10 business days of the request. Wherever we advertise this guarantee, we will state its material conditions: first charge only, once per business, request within 30 days.

10.2 Once per business. The guarantee applies one time per Customer, measured at the level of the legal entity and its affiliates under common ownership or control — not per account, per email address, per subscription, or per Location. It covers only the first charge on your first subscription. It never covers: renewal charges; charges for added subscription quantity; a second or later subscription; or any repurchase by the same business, an affiliate, a successor, or a new entity or account created to claim the guarantee again.

10.3 Effect of the refund. The refund is issued through Stripe to the original payment method. On refund, your subscription is cancelled and your account becomes read-only under Section 11 (Late or Failed Payment; Suspension); the export grant in Section 13.3 remains available, after which your data is handled under Section 13.4.

10.4 When we may decline. We may decline the refund only where (a) the account materially breached these Terms during the guarantee period, or (b) the requesting business, or an affiliate under common ownership or control, previously received a refund under this guarantee. We may verify eligibility using Stripe records before paying.

10.5 Chargebacks and this guarantee. Initiating a card dispute or chargeback of your first payment is treated as your exercise of this guarantee: your subscription is cancelled, your account becomes read-only under Section 11, and the guarantee is thereafter exhausted. The guarantee is unavailable for any charge that is the subject of a pending or resolved card dispute, and in no event will the same charge be both refunded and charged back.

10.6 Sole refund remedy. This guarantee is the only refund we offer. Except under this Section 10, the prorated refund for a removed material feature under Section 24 (Changes to the Service and to These Terms), the refund on infringement-based termination under Section 27 (Indemnification), or as applicable law requires, all fees are non-refundable.

11. Late or Failed Payment; Suspension

11.1 Retries come first. If a renewal charge fails, Stripe retries the payment on its own schedule — a retry period of about three weeks — and you can fix the payment method through the Stripe customer portal at any point. If a retry succeeds, nothing changes and no suspension occurs.

11.2 Read-only suspension. If Stripe's retries are exhausted without payment, or the subscription is cancelled for nonpayment, your account enters a read-only suspension. In that state:

(a) your staff can still sign in, and everything you had is still there — nothing is deleted, ever, by suspension;

(b) what staff see is a blinded view: the structure and workflow of your records (references, categories, severities, statuses, timestamps) remain visible, but report contents, names, notes, and figures are redacted on the server before any page is built;

(c) no changes can be made — every attempted edit is refused with a notice that the subscription is not active, that the app is read-only until it is renewed, that nothing has been deleted, and that your QR codes are still working;

(d) the one action your administrators can still take is granting or revoking a Support Access Grant under Section 19 (Security; Confidentiality; Support Access), and sign-in, sign-out, password reset, second factor, and passkeys all keep working;

(e) self-serve backup export is unavailable while suspended (see Section 13.3 for the export grant).

11.3 Guests are unaffected. Your QR placards keep working in full during suspension. Guests can keep scanning and filing reports, and every report is stored, whole, waiting for you the moment the subscription is paid.

11.4 Restoration. A successful payment lifts the suspension immediately and completely. There is nothing to rebuild and nothing was lost. Suspension can only be lifted on our side (normally automatically, on payment) — it cannot be switched off from within your account.

11.5 Accommodations, not waivers. Continued guest intake, continued storage of your data, and continued sign-in during suspension are accommodations we choose to provide, not waivers of any right. Fees continue to accrue until the subscription is actually cancelled in Stripe. Amounts unpaid after Stripe's retries are exhausted are due on written demand, bear interest at the lesser of 1.5% per month or the maximum lawful rate, and you will reimburse our reasonable costs of collection, including reasonable attorneys' fees. We may shorten or decline the retry grace period for repeated payment failures.

11.6 Suspension for cause. Separately from nonpayment, we may suspend some or all of the Service immediately where reasonably necessary to address a security threat, comply with law or legal process, prevent harm to the Service or to other customers, or stop a material violation of the acceptable-use rules in Section 20 (Acceptable Use). We will give notice where practicable and limit the scope and duration of any such suspension to what is necessary.

11.7 No liability for proper suspension. We are not liable for consequences of a suspension applied in accordance with this Section 11 — including the inability of staff to record case actions during a read-only period.

12. Termination

12.1 Term. These Terms apply for as long as you have a subscription. The subscription term tracks your Stripe subscription and renews under Section 7 until cancelled.

12.2 Termination by you. Cancel at any time through the Stripe customer portal under Section 7, effective at the end of the current billing period.

12.3 Termination for breach. Either party may terminate for a material breach that remains uncured 30 days after written notice describing the breach.

12.4 Immediate termination by us. We may terminate immediately, on notice, for a serious violation of the acceptable-use rules in Section 20, a violation of a condition of the Subscription License in Section 5 (including removing or obscuring the "Powered by CineScope" attribution described in Section 22 (Your Logo and Marks; White-Label; Attribution)), or where required by law.

12.5 Prolonged nonpayment. If your account remains suspended for nonpayment for 60 consecutive days, we may cancel the subscription, treat these Terms as terminated, and schedule deletion under Section 13.4.

13. Effect of Termination; Data Export; Deletion

13.1 Export while you can. Self-serve backup exports are available throughout your active subscription, and running them routinely is your responsibility — the Service is not your archive. Exports are machine-readable backup files of your data. Once the account is suspended or terminated, self-serve export becomes unavailable along with the other restrictions of the read-only suspension described in Section 11; the export grant in Section 13.3 is the path that remains.

13.2 Guest endpoints and placards. After termination your account is read-only under Section 11, and your guest QR endpoints continue to work until your data is deleted under Section 13.4 — at which point they stop resolving. Your placards encode URLs we control; after termination you must promptly remove and destroy the placards at your premises, and you are responsible for placards you leave up and for any guest who scans one after termination.

13.3 Export grant. If your account is suspended or terminated and you have not exported your data, we will, on written request made before your data is deleted, open an export grant. Each grant lets you download one backup and expires by itself 48 hours after it is opened; the grant is consumed only when a download is actually produced — a failed attempt does not use it up. The grant is recorded in your account's own log, and the download offer appears on your suspension notice page while the grant is live. If a grant lapses unused, we will open another on written request at our reasonable discretion — the grant exists so a departing customer can take their data out, not as an ongoing archive. We will not condition export of your Customer Data on payment of disputed fees.

13.4 Deletion schedule. We do not erase your data automatically at termination; it remains intact and read-only until deletion is scheduled. We may schedule deletion of your account and data at any time after 60 days following termination, and will schedule it promptly on your written request (consistent with our obligation, as a processor, to delete or return personal data at the end of the engagement). Deletion is a deliberate two-step: once scheduled, nothing changes for 30 days — the account keeps working in its then-current state, every byte remains, and the deletion can be called off during that window (for example, because you renew). We will make reasonable efforts to notify your billing contact when a deletion is scheduled. When the 30 days pass, deletion executes: all of your data is destroyed, your hostnames are removed, and your guest QR endpoints stop resolving. Executed deletion is irreversible — it is the one genuinely irreversible action in the Service, and there is no undo. Deletion is as complete as our hosting platform permits: your data is destroyed and your hostnames stop resolving, though empty infrastructure identifiers may persist at the platform level, holding nothing. After deletion we retain a minimal record that the deletion occurred (date, reason, outcome), our sales and billing records relating to your subscription, security logs for the remainder of their standard retention period (180 days), and anything applicable law requires us to keep.

13.5 Renewal before deletion. If you renew at any point before a scheduled deletion executes, the schedule is cancelled and your account is restored in full under Section 11.4 — nothing was lost.

14. Customer Data: You Own It, We Host It

14.1 What "Customer Data" covers. "Customer Data" has the meaning given in Section 2 (Definitions), and if this summary ever differs from that definition, Section 2 controls. In short, Customer Data is everything that lives in your account: the information you and your Authorized Users enter (cases, inspections, schedules, notes, staff accounts), every Guest Report — including its photographs and attachments — once we receive it, the logo you upload, and any data we fetch from your point-of-sale system on your behalf.

14.2 You own it. As between you and us, you own all Customer Data. We claim no ownership of it — not of your Guest Reports, not of your inspection records, not of your case histories.

14.3 The license you give us. So that we can run the Service at all, you grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, translate, and display Customer Data — solely as needed to provide, secure, support, and improve the Service for you, and as these Terms otherwise permit. This expressly includes sending Guest Report text and related context to our external AI model provider when you use AI Features (Sections 17.3 and 18), and sharing Customer Data with the subprocessors identified in our Privacy Policy (Section 16) (hosting, email delivery, AI processing). We do not use Customer Data for any other purpose, and we do not sell it.

14.4 Aggregated data. We may use usage data that has been aggregated and de-identified to operate, secure, benchmark, and improve the Service. Aggregated data will never identify you, any Location, or any guest.

14.5 Your content is your responsibility. We do not review Customer Data for accuracy or legality. We are not responsible for the content, accuracy, or legality of any Guest Report or of anything you or your staff enter. You represent that you have all rights, permissions, and consents needed for the data you and your Authorized Users put into the Service.

14.6 Backups and export. The Service includes a self-serve export that produces a machine-readable backup of your data. Run it regularly, and run it before you cancel: keeping your own copies is your responsibility, and self-serve export is a feature of an active subscription — Section 11 (Late or Failed Payment; Suspension) describes what happens when a subscription lapses, and Section 13 (Effect of Termination; Data Export; Deletion) describes export after suspension or termination. By design, exports exclude a small set of records: sign-in and security records, internal operational meters (including the AI usage meter), and your POS password, which never leaves the platform in any backup or export. Photographs are optional in an export, and size limits described in the Documentation apply.

14.7 Not an archive. The Service does not automatically delete your reports or case histories, but it is not a records-retention, archival, or compliance system. Any legal duty you have to keep health, safety, inspection, or employment records belongs to you and is not satisfied by storing data in the Service.

15. Guest Reports: Your Guests, Your Premises

15.1 Guests are not parties to these Terms. Guests are members of the public visiting your premises. They have no accounts, sign nothing, and have no contract with us. They are not parties to, and are not third-party beneficiaries of, these Terms. We owe guests no contractual duties and make them no promises.

15.2 Guest Reports are anonymous by design. The guest form is designed not to collect identifying details. It asks for a seat or area and a description of the issue (plus the location and context information encoded in the placard — such as screen and showtime for a cinema, or area and asset for other venues), and it accepts an optional photograph. It has no name, email, or phone fields; it screens free-text entries and refuses a submission when it detects what appear to be personal details, so that those details are never stored; and the Service does not associate a stored Guest Report with any guest's identity. Transient technical data (such as IP addresses processed for rate limiting and security) is handled as described in the Privacy Policy (Section 16) and is not linked to stored Guest Reports. Reports filed before 28 July 2026, when the form still offered contact fields, have had those contact details permanently and irreversibly removed; no setting preserves them. We do not verify any guest's identity, and we may (but are not required to) apply anti-abuse measures such as spam filtering, duplicate detection, and rate limiting to the guest channel.

15.3 We process Guest Reports solely for you. We receive, store, and process Guest Reports only on your behalf and only to provide the Service. We do not monitor the guest channel in real time, do not verify or investigate reports, and do not respond to guests. Whether and how to act on any Guest Report — including one describing a hazard or an urgent condition — is entirely your decision and your responsibility.

15.4 Your responsibilities as the premises operator. You are responsible for:

• (a) Placards. Printing, placing, maintaining, and removing QR placards on premises you have the right to use, in compliance with any law that applies to signage at your Locations.
• (b) Required notices. Posting any notice your jurisdiction requires in your premises or on your guest-facing channel, including any privacy or point-of-collection notice.
• (c) Volunteered personal data. Handling any personal data a guest nonetheless volunteers — inside free text that screening did not catch, or inside a photograph. As between you and us, you are the party responsible for that data and for any guest request concerning it; we will provide reasonable processing assistance.
• (d) Staff conduct. Your staff's review of, responses to, and actions on Guest Reports.
• (e) Reviewing every report. Reviewing the Guest Reports your Locations receive, whatever their automated classification. Automated triage and AI verification only label, rank, or hold reports — they never delete a Guest Report or remove it from your reviewers' view (Section 18.2) — and no automated classification substitutes for your staff's review.

15.5 Do not solicit personal data through the channel. You must not use, configure, or supplement the guest channel to solicit personal, sensitive, or regulated data (such as payment card numbers, government identifiers, or health information). The channel is anonymous by design and must stay that way.

15.6 Do not misdescribe our role. You must not tell guests, or suggest by signage or otherwise, that we monitor reports, guarantee a response, or are responsible for conditions at your premises. The "Powered by CineScope" credit on the guest form is attribution of the software, not an assumption of responsibility for your venue or your guests.

15.7 Not an emergency channel; what you must tell guests. The guest channel is not monitored in real time and is not an emergency service. You must make that clear to your guests: your placards, your signage, and any copy you add on or around the guest channel must not present it as emergency-monitored or as a way to summon help, and you must tell guests that emergencies and urgent safety concerns go to your venue staff on site or to emergency services — not through the form.

15.8 Unlawful or infringing guest content. We may remove or disable access to any guest-submitted content that we reasonably believe is unlawful, infringing, or abusive, without liability to you; where practicable, we will tell you what was removed and why. Claims that guest-submitted content infringes copyright should be sent as notices under 17 U.S.C. § 512 (the DMCA) to our designated agent at max@cinescope-app.com, including the information § 512(c)(3) requires. On receiving a compliant notice we will remove or disable access to the identified content and take reasonable steps to notify you.

16. Privacy Policy

16.1 Our Privacy Policy is a companion document to these Terms. It governs how personal data is collected and handled in connection with the Service — including your account data and the anonymity design of the guest channel (Section 15) — and identifies our subprocessors. For personal data inside Guest Reports and your records, you determine the purposes of processing and we process on your documented instructions; if you and we execute a data processing agreement, it controls over these Terms for its subject matter. Privacy questions and legal notices about data may be sent to max@cinescope-app.com.

17. Third-Party Services

17.1 Stripe. All payments and subscription management run through Stripe under Stripe's own terms. Checkout, invoices, payment-method changes, and quantity changes all happen on Stripe-hosted pages; we never receive or store card data. We are not responsible for Stripe's availability, errors, or your disputes with Stripe.

17.2 Your POS. If you connect your point-of-sale system, you supply your own POS credentials. By doing so, you: (a) represent that your agreement with your POS provider permits you to authorize our access; (b) appoint us as your agent solely to fetch schedules and ticket-sales data on your behalf, so that our access is treated as your access under your agreement with your POS provider; and (c) accept full responsibility for any breach of your own contract with your POS provider arising from the connection. Our production deployment is configured to seal POS credentials with AES-256-GCM under a key held separately from the database, decrypted only at the moment a request to your POS is made; your POS password is never included in any backup or export. You may remove or replace your credentials at any time, which stops the sync. We do not warrant that the POS integration will continue to work: if your POS provider changes, throttles, or blocks its interface, sync may degrade or end without liability on our part, and we are not responsible for the accuracy or completeness of data fetched from your POS provider.

17.3 AI model provider. When you use AI Features, relevant content — Guest Report text, staff questions, and related context — is transmitted to our external AI model provider (currently Anthropic) for processing under our agreement with that provider. Only text is sent: photographs and other attachments are not transmitted to the model provider, and we do not use any AI Feature for biometric identification. AI Features are enabled by default; the switch is yours — an administrator may turn them off at any time in Settings, and while they are off no Customer Data is sent to the model provider. Note that the switch also controls translation: with AI Features off, Guest Reports written in another language arrive untranslated. Availability of AI Features depends on the provider; Section 18 (AI Features) describes the features, their allowance, and our right to change models or providers.

17.4 Email and notifications. Emails and notifications are sent through third-party carriers, and delivery is not guaranteed. Nothing in these Terms is an endorsement of any third-party service.

18. AI Features

18.1 What they are. AI Features are the staff assistant, automatic report verification, and translation of Guest Reports. They are a convenience layer on top of the Service — decision support, not decisions.

18.2 Outputs may be wrong; humans stay responsible. AI Features are probabilistic and may produce output that is inaccurate, incomplete, biased, or mistranslated. AI verification and automated triage only label, rank, or hold reports: no AI Feature or other automated feature deletes a Guest Report or removes it from your reviewers' view. You must not rely on automatic verification to decide whether a report is genuine, urgent, or safe to ignore, and you must review Guest Reports regardless of their automated classification (Section 15.4(e)). Any report that could involve safety, security, legal, or emergency matters requires human review by your staff. Translations of Guest Reports are unofficial aids; the guest's original text controls. You may use AI output within your operations, but you remain responsible for every action taken toward your staff or your guests on the basis of it, and we do not warrant that AI output is accurate, original, or non-infringing.

18.3 Fair-use allowance. AI Features carry a monthly fair-use allowance. By default the allowance is 500 AI questions per active Location per calendar month (measured in UTC), with a minimum of one Location's worth even before your first Location is set up. Staff assistant questions and verification runs draw on the same pool, and one verification run counts as one question regardless of how many reports it reviews. Translations of Guest Reports never count against the allowance. A question that fails, is refused, or times out still counts. Unused allowance does not roll over.

18.4 At the ceiling. Reaching the allowance is not a paywall: only further AI questions are declined for the remainder of the month, and nothing else about the Service is affected. The refusal tells your staff what happened and how to ask us for more capacity, and the allowance resets automatically at the start of the next month (UTC). A failure of our usage accounting never disables AI Features — if the meter cannot be read or written, the features keep working.

18.5 Changes. We may change, substitute the model or provider behind, or discontinue any AI Feature, and we may change allowance sizes on advance notice effective at your next renewal, as described in Section 24 (Changes to the Service and to These Terms).

19. Security; Confidentiality; Support Access

19.1 Our security safeguards. We will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data against unauthorized access, use, alteration, disclosure, and destruction. These include, among other measures, the anonymity design of the guest channel (Section 15.2), the sealing of POS credentials described in Section 17.2, and the blinding of support access described in this Section 19. We may publish further detail about our security measures in the Documentation, and we may update our safeguards as threats and the Service evolve — provided no update materially weakens the protection of Customer Data during your subscription term.

19.2 Security incidents; breach notice. If we confirm a breach of security leading to accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of or access to Customer Data, we will notify you without undue delay after confirmation, describing what we know at the time — the nature of the incident, the categories of data affected, and the steps we are taking — and updating you as our investigation progresses. We will reasonably cooperate with any notification applicable law requires you, as the owner of the data, to make; deciding whether and how to notify your guests, staff, or regulators remains your responsibility, and we will not make those notifications on your behalf unless we agree in writing. Our notice of an incident is not an admission of fault or liability. This Section 19 does not create liability outside Section 26 (Limitation of Liability): our responsibility in connection with a security incident, like our other liability under these Terms, is subject to the cap and exclusions there.

19.3 Confidential Information. "Confidential Information" means non-public information that one party (the discloser) makes available to the other (the recipient) that is marked confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure. Your Confidential Information includes Customer Data and everything support sees under a Support Access Grant; ours includes non-public details of the Service's security measures and any pricing or roadmap information not publicly listed. The recipient will use the discloser's Confidential Information only to exercise its rights and perform its obligations under these Terms, disclose it only to personnel and advisers who need it for that purpose and are bound by duties at least as protective, and protect it with no less than reasonable care. Confidential Information does not include information that is or becomes public through no fault of the recipient, was lawfully known to the recipient without duty of confidence before disclosure, is received from a third party without breach of any duty, or is independently developed without use of the discloser's Confidential Information.

19.4 Support access is blinded by default. Our support personnel read your account blinded. Content — guest descriptions, seats, translations, names and email addresses, staff notes, venue names and addresses, ticket-sales figures — is redacted on the server before any response is built, so it never reaches the support account at all. Blinded support sees structure and workflow only (reference numbers, categories, severities, statuses, timestamps) and cannot change any of your records or your branding.

19.5 Support Access Grants. An administrator of your account may open a Support Access Grant for 1, 4, 8, or 24 hours — no grant can exceed 24 hours. Grants expire on their own, can be revoked early at any time, and cannot be created by the support account for itself or by any non-administrator role. While a grant is live, support can see the content the grant unblinds and may, at your direction, make changes in your account; outside a grant, in the default blinded state, support can change nothing. Everything support sees or does under a grant is subject to Sections 19.3 and 19.7. Whenever support has been active in your account within the last 15 minutes, your pages display a notice that support is present and whether a grant is live, so support access is always visible to you.

19.6 If you decline a grant. Because support cannot see content without your grant, we are excused from any support obligation that reasonably requires content access you choose not to give.

19.7 Our commitment about what support sees. Anything support sees under a grant is your Confidential Information. We will use it only to resolve the support matter for which the grant was opened, disclose it only to personnel who need it for that purpose, and protect it with no less than reasonable care. The only accesses that do not require a grant are automated processing needed to provide the Service, action at the infrastructure level reasonably necessary to respond to a security incident (support accounts within the Service itself cannot bypass blinding and cannot grant themselves access), and access compelled by law as described in Section 19.8.

19.8 Compelled disclosure. We may disclose Customer Data or your Confidential Information to the extent required by law or valid legal process. Unless legally prohibited, we will notify you promptly of any such demand so that you may seek protection at your own expense, and we will disclose only what is required. You will reimburse our reasonable costs of complying with demands arising from your Locations or the use of the guest channel at your premises.

20. Acceptable Use

The guest side of the Service is open to the public by design — anyone in your building can scan a placard and file a Guest Report without an account. That openness only works if everyone who subscribes uses the Service honestly. This section is the rulebook.

20.1 Lawful use only. You may use the Service only for lawful business purposes in operating your Locations. You must not use the Service, or let anyone else use it through your accounts, to store, submit, or transmit content that is unlawful, infringing, defamatory, or abusive, or to violate any law that applies to you or your venues — including privacy, safety, accessibility, consumer-protection, and employment laws.

20.2 Placards stay at licensed Locations. QR placards and other QR Materials may be printed and displayed only at Locations covered by your Subscription Quantity, on premises you own or have the right to use. You must not place QR codes on third-party property or public infrastructure without permission, rotate placards among unlicensed sites, or otherwise deploy the Service at more Locations than your subscription covers (see Section 5 (The Subscription License)).

20.3 Keeping the guest channel honest. You must not:

(a) file, procure, or encourage fabricated, astroturfed, or misleading Guest Reports, or use bulk or automated submissions against the guest endpoints;

(b) use the guest form to harvest, phish, or solicit personal data. The guest channel is anonymous by design: the form asks guests who they are in no field, and it refuses submissions that appear to contain personal details. You must not instruct guests to work around that design (for example, by telling them to type contact details into the description field); or

(c) use the Service to surveil, identify, retaliate against, or discriminate against any guest or employee, or otherwise violate the rights of the people who report through it or work under it.

We may apply anti-abuse controls to the guest endpoints — including rate limits, spam triage, honeypot fields, and duplicate detection — and may adjust them at any time, without liability to you for reports those controls hold or reject. Reports those controls hold or reject remain recorded and visible to your reviewers, and can be reinstated, as described in Section 4 (Accounts, Roles, and Credentials).

20.4 Protecting the Service and other customers. The Service runs on shared infrastructure. You must not:

(a) interfere with or disrupt the Service or its use by other customers;

(b) probe, scan, or test the security of the Service, or attempt to access accounts, other customers' deployments or subscriptions, or data that are not yours, without our prior written consent;

(c) scrape, crawl, or bulk-extract anything from the Service other than your own Customer Data (your built-in export, described in Section 13 (Effect of Termination; Data Export; Deletion), is the supported way to take your own data out); or

(d) resell the Service, operate it as a service bureau for venues that are not yours, or share credentials beyond your own Authorized Users, except under a separate written agreement with us.

20.5 No circumvention. You must not circumvent, disable, or work around any technical or licensing control in the Service — including the per-Location Subscription Quantity (Section 5), the AI Fair-Use Allowance (Section 18), support blinding (Section 19), and the "Powered by CineScope" attribution on the guest form (Section 22). Circumventing a technical access control is unauthorized access, and we reserve every remedy available for it, including under the Computer Fraud and Abuse Act and anti-circumvention laws, in addition to our rights under these Terms.

20.6 No infringing uploads. You must not upload content you do not have the rights to use, including logos and marks (see Section 22 (Your Logo and Marks; White-Label; Attribution)).

20.7 Enforcement. If we reasonably believe this section has been violated, we may remove content, rate-limit or block traffic, suspend a feature or account, and — for serious violations — terminate as described in Section 12 (Termination). We will limit any enforcement step to what is reasonably necessary and give you notice where practicable. These tools are in addition to, not instead of, our other rights and remedies.

21. Our Intellectual Property; Feedback

21.1 What we own. We and our licensors own the Service and everything that makes it up: the software, the AI-feature implementations, the placard templates and designs, the QR codes and the URLs they encode, the Documentation, our trademarks (including "CineScope" and the "Powered by CineScope" credit), and aggregated, de-identified data derived from operation of the Service. Nothing in this section touches your ownership of Customer Data, which stays yours as described in Section 14 (Customer Data: You Own It, We Host It).

21.2 Your rights are the license, and only the license. Your only rights in the Service are the subscription license expressly granted in Section 5 (The Subscription License). All rights not expressly granted are reserved. No license is granted by implication, estoppel, or otherwise. The right to print and display placards is part of the subscription license: it lasts as long as the subscription does and ends with it, after which placards must come down as described in Section 13 (Effect of Termination; Data Export; Deletion).

21.3 No reverse engineering. You must not reverse engineer, decompile, disassemble, or create derivative works of the Service, or attempt to extract its source code, except to the limited extent a statute gives you that right notwithstanding this restriction.

21.4 Feedback. If you or your Authorized Users send us suggestions, ideas, feature requests, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use that feedback for any purpose, without attribution, compensation, or any obligation of confidentiality. We are never obliged to implement feedback, and nothing you suggest gives you any rights in what we build.

22. Your Logo and Marks; White-Label; Attribution

22.1 Your license to us. The Service lets you put your own logo on the guest-facing form. By uploading a logo, you grant us a limited, revocable, non-exclusive, royalty-free license to reproduce and display that logo and the associated marks solely to render your white-labeled guest form, placards, and related guest-facing surfaces of the Service. This license ends when you remove the logo or your subscription ends, whichever comes first.

22.2 You promise the logo is yours to use. The Service accepts one logo per subscription, in JPEG, PNG, or WebP format, up to 512 KB. (SVG files are refused for security reasons: they can carry script, and the logo is served to the public.) The Service has no way to verify that the account uploading a logo belongs to the company that owns it — so we rely on your promise instead. You represent and warrant that you own, or are licensed to use, every logo and mark you upload, and that displaying it as described in Section 22.1 infringes no third party's rights. This promise is backed by your indemnity in Section 27 (Indemnification). We may decline or remove any logo that appears infringing, unlawful, or offensive, without liability to you. In the default blinded state described in Section 19 (Security; Confidentiality; Support Access), our support staff cannot change your logo or branding. During a Support Access Grant you open, support can make changes at your direction; outside a grant, your branding is yours alone to control.

22.3 The "Powered by CineScope" credit stays. White-labeling has one fixed boundary: the guest form — the public face of the Service — carries a "Powered by CineScope" credit, and it is not removable — it is not a setting, and it is not conditional on whether you upload a logo. You must not remove, obscure, resize into illegibility, or contradict it. This attribution is a condition of your license, not a mere promise: use of the Service with the credit removed or obscured is outside the license entirely, and infringes our rights in addition to breaching these Terms (see Section 5 (The Subscription License)).

22.4 Publicity. We will not publicly identify you or any of your Locations as a customer — in customer lists, case studies, marketing materials, or press — or use your name or logo for any purpose beyond rendering your own guest-facing surfaces under Section 22.1, without your prior written consent. The "Powered by CineScope" credit is our attribution to your guests on your own form; it is not a publicity use of your name.

23. Beta and Preview Features

23.1 What they are. We may offer features labeled beta, preview, early access, or similar ("Beta Features"). Beta Features are optional — you choose whether to turn them on — and may carry supplemental terms disclosed when you enable them, including different data-handling practices.

23.2 As-is, and may vanish. BETA FEATURES ARE PROVIDED STRICTLY "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND. We may change, suspend, or withdraw a Beta Feature at any time, with or without notice, and are under no obligation to release a general version of it.

23.3 Not for production reliance. Beta Features are excluded from our support commitments, warranties, indemnities, and any availability commitment. You must not rely on a Beta Feature for the day-to-day operation of a live Location or for any legal, safety, or regulatory compliance purpose. If you choose to use a Beta Feature at a live Location, you do so at your own risk. Notwithstanding anything else in these Terms, our total liability arising out of any Beta Feature will not exceed US $100.

23.4 Feedback on betas. Feedback about Beta Features is covered by the feedback license in Section 21.4.

24. Changes to the Service and to These Terms

24.1 Changes to the Service. The Service improves over time, and we may add to, change, and refine features within your edition without notice, provided the changes do not materially degrade the core paid functionality of your edition during a paid term. If we remove a material paid feature of your edition mid-term, your remedy is to cancel the affected subscription and receive a prorated refund of any prepaid, unused fees for the remainder of the then-current term; this is your exclusive remedy for a change to the Service, and it applies notwithstanding the no-refund rules in Section 6 (Orders, Fees, and Payment) and Section 10 (30-Day Money-Back Guarantee).

24.2 Changes to these Terms. We may amend these Terms. When we do, we will give you at least 30 days' advance notice by email to your Legal Notice Contact (see Section 29 (General Provisions)). The amended Terms take effect on the later of (a) your next renewal date and (b) 30 days after notice. Continued use of the Service, or renewal of your subscription, after the effective date constitutes acceptance of the amended Terms. If you do not accept them, your remedy is to cancel your subscription as described in Section 7 (Automatic Renewal; How to Cancel) before the amended Terms take effect, and the prior version governs until your cancellation is effective.

24.3 Material changes get louder notice. For material changes to fees, refund terms, dispute resolution, or the arbitration and class-waiver provisions in Section 28 (Governing Law; Dispute Resolution; Arbitration), we will give prominent notice — clearly labeled, not buried in a routine update — and no such change will apply to you before your next renewal.

24.4 One version at a time. Each version of these Terms carries a posted effective date; this version is effective as of August 25, 2026. We archive prior versions and will provide any of them on request to max@cinescope-app.com. These Terms can be modified only as described in this Section 24 or in a written agreement signed by both parties — never orally. The version of these Terms in effect at the time of the events giving rise to a dispute governs that dispute, except that the dispute-resolution provisions of the then-current version govern procedure only if you accepted that version after the notice required by this Section 24.

25. Disclaimer of Warranties

25.1 What we do promise. We will provide the Service with reasonable skill and care. That is our commitment about how the Service performs, and everything else in this Section 25 limits what we promise beyond it. Your exclusive remedy for breach of this commitment is our re-performance of the affected Service or, if we cannot re-perform within a reasonable time, a refund of the fees you paid for the affected Service for the affected period. This commitment does not apply to data supplied by third parties — including data fetched from your POS system — and is subject to Section 26 (Limitation of Liability).

25.2 The Service is provided "as is." EXCEPT FOR THE REASONABLE-SKILL-AND-CARE COMMITMENT IN SECTION 25.1, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, ALL AI OUTPUT, AND ALL RELATED DOCUMENTATION AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

25.3 No uptime guarantee. We do not promise that the Service will be uninterrupted, error-free, or available at any particular time or from any particular place, and we offer no service-level agreement or uptime commitment. The Service depends on the internet, hosting infrastructure, and third-party providers we do not control, and outages and maintenance windows will occur.

25.4 No warranty about Guest Reports. The Service is a channel, not a monitoring service. We do not warrant that any Guest Report will be submitted, received, complete, accurate, or truthful; that any report will be seen, reviewed, or acted on by your staff within any timeframe or at all; or that a QR code will scan successfully on any guest's device or network. Anti-abuse filtering, where enabled, may hold reports for your review or set aside reports it identifies as automated or duplicate submissions (set-aside reports remain visible to your reviewers, who may reinstate them), and we do not warrant that filtering will catch abusive reports or will never hold a genuine one. Automated features only label, rank, or hold reports: no automated feature — including AI verification and spam triage — deletes a Guest Report or removes it from your reviewers' view. We do not warrant against false, malicious, or fabricated reports, guest misconduct, or tampering with, defacement of, or substitution of placards at your Locations.

25.5 No warranty of AI accuracy. AI Features (Section 18) — including the staff assistant, automatic report verification, and translation of Guest Reports — produce probabilistic output. We do not warrant that any AI Output is accurate, complete, current, original, or fit for any purpose; that automatic verification will correctly classify any report; or that any translation is faithful to the original (the original text of a Guest Report controls over any translation). We do not warrant continuous availability of AI Features, including when a monthly fair-use allowance has been used up or when the external model provider is unavailable.

25.6 No warranty for third-party services. We do not warrant any third-party product or service used with the Service (see Section 17 (Third-Party Services)), including Stripe's payment processing, your POS provider, the external AI model provider, or email delivery. We do not warrant the accuracy or completeness of data fetched from your POS system, or that any POS integration will continue to function if the POS vendor changes, throttles, or blocks its interface.

25.7 No compliance certification. The Service — including the inspections module and any occupancy or sales analytics — is an operational tool. It does not satisfy, certify, or evidence compliance with any health, fire, safety, occupancy, accessibility, record-keeping, or other law or regulation that applies to your business, and you must not rely on it for that purpose.

25.8 Savings clause. Some jurisdictions do not allow the disclaimer of certain implied warranties, so parts of this Section 25 may not apply to you. Any warranty that cannot lawfully be disclaimed is limited in duration and scope to the minimum the law allows.

26. Limitation of Liability

26.1 No indirect damages, either way. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOSS OF GOODWILL, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, UNDER ANY THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. The loss-of-data exclusion does not apply to loss of Customer Data caused by our failure to provide the Service with reasonable skill and care, which remains subject to (and only to) the cap in Section 26.2. On loss of data more generally: the Service lets you export your data as backups during your subscription (Section 14), and keeping current exports is your responsibility.

26.2 The cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE FIRST EVENT GIVING RISE TO THE CLAIM. THIS CAP APPLIES IN THE AGGREGATE ACROSS ALL CLAIMS AND ALL LOCATIONS ON YOUR SUBSCRIPTION; MULTIPLE CLAIMS DO NOT ENLARGE IT. For clarity, and as a deliberate allocation of risk: any liability we have arising from a breach of our security and confidentiality obligations under Section 19 (Security; Confidentiality; Support Access) is subject to the exclusions in Section 26.1 and the cap in this Section 26.2, except as Section 26.4 provides.

26.3 Things we are not liable for. Without limiting the rest of this Section 26, we have no liability for: (a) personal injury, property damage, or any dispute or condition occurring at or relating to your premises, whether or not it was the subject of a Guest Report; (b) your response, or failure to respond, to any Guest Report; (c) claims by guests or other visitors to your Locations; (d) third-party services (Section 17), including Stripe, your POS provider, and the AI model provider; (e) placard placement, tampering, defacement, or substitution; or (f) suspension or termination of the Service carried out as Sections 11 and 12 allow.

26.4 What the limits do not touch. Nothing in this Section 26 limits or excludes: (a) your obligation to pay fees owed; (b) either party's obligations under Section 27 (Indemnification), which sit outside the cap in Section 26.2 but are subject to the separate limits stated in Section 27.4; (c) either party's infringement or misappropriation of the other party's intellectual property rights; (d) a party's willful misconduct or fraud; or (e) any liability that cannot lawfully be limited or excluded, including, where the law does not permit its waiver, liability for a party's own gross negligence.

26.5 Basis of the bargain. The disclaimers in Section 25 (Disclaimer of Warranties) and the limits in this Section 26 are a bargained-for allocation of risk between us. Our per-Location pricing reflects that allocation, and we would not offer the Service at these prices without it. These limits apply even if a limited remedy fails of its essential purpose, and each paragraph of this Section 26 operates independently: if one is held unenforceable, the others still apply.

27. Indemnification

27.1 Your indemnity to us. You will defend, indemnify, and hold harmless CineScope LLC and its members, managers, officers, employees, and agents from and against any third-party claim, demand, action, or proceeding (including claims by guests), and all resulting damages, settlements, penalties, fines, costs, and reasonable attorneys' fees, arising out of or relating to:

(a) your premises and placards — any third-party claim arising out of or relating to your placards and QR materials (including your printing, placement, maintenance, or removal of them), the guest reporting channel at your Locations, a Guest Report, or your response or failure to respond to a Guest Report, including injury, harassment, discrimination, or other conditions at your Locations to the extent the claim relates to any of the foregoing;

(b) Guest Reports and the guest channel — the content of Guest Reports received through your Locations (including photographs and attachments), your handling of or failure to handle them, any personal data contained in them (including privacy claims relating to that data), and any claim arising from the operation, unavailability, delay, or automated processing (including AI verification, spam triage, and rate limiting) of the guest reporting channel at your Locations, except to the extent the claim results from our willful misconduct;

(c) your content and marks — logos, marks, and other content you or your staff upload or enter into the Service, including claims of trademark or copyright infringement, defamation, or violation of privacy or publicity rights;

(d) your POS credentials and accounts — your supplying of POS credentials and the authorization to fetch data on your behalf, any breach of your own agreement with your POS provider, and any use or misuse of your accounts or credentials, including by your staff or by anyone using credentials you failed to protect; and

(e) your violations — your violation of any law or regulation, or of these Terms.

Your obligations under (a) and (b) do not extend to a third-party claim arising solely from the accessibility conformance of the guest form's own code as we supply it; the accessibility of your placards, signage, premises, and the rest of your guest experience remains your responsibility.

27.2 Our indemnity to you. We will defend you against any third-party claim that the Service, as provided by us and used as these Terms allow, infringes a United States patent, copyright, or trademark, or misappropriates a trade secret, and we will pay the damages, costs, and reasonable attorneys' fees finally awarded against you on that claim, or agreed by us in settlement. This obligation does not apply to claims arising from: (a) combination of the Service with anything we did not supply; (b) your data, Guest Reports, or content or marks you uploaded; (c) modifications not made by us; (d) use of the Service after we notified you to stop the allegedly infringing use and offered a reasonable alternative; (e) Beta and Preview Features (Section 23); or (f) AI Output, or your use, publication, or reliance on AI Output (Section 18). If such a claim is made or we believe one is likely, we may, at our option and expense: modify the Service so it is non-infringing without materially reducing its functionality, replace the affected part with a non-infringing equivalent, or terminate your subscription and refund any prepaid fees for the unused portion of the term. THIS PARAGRAPH STATES OUR ENTIRE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR INFRINGEMENT CLAIMS OF ANY KIND.

27.3 Procedure. The party seeking indemnification must: give the other party prompt written notice of the claim (delay excuses the indemnifying party only to the extent it was prejudiced); give the indemnifying party sole control of the defense and settlement, with counsel reasonably acceptable to the indemnified party; and provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle a claim in a way that imposes any non-monetary obligation on, or requires any admission by, the indemnified party without that party's prior written consent. The indemnified party may participate in the defense with its own counsel at its own expense.

27.4 Relationship to the liability cap. As Section 26.4 states, indemnification obligations under this Section 27 are not subject to the general liability cap in Section 26.2. Instead: your indemnification obligations under Sections 27.1(a) and 27.1(b) are capped at three (3) times the fees paid or payable by you for the Service in the twelve (12) months before the underlying third-party claim was first asserted; your obligations under Sections 27.1(c) through 27.1(e), your obligations for any claim involving your fraud or willful misconduct, and our obligations under Section 27.2 are not capped.

27.5 Insurance. You will maintain commercial general liability insurance in commercially reasonable amounts covering your Locations and your obligations under Section 27.1, and on request will provide us a certificate of insurance.

28. Governing Law; Dispute Resolution; Arbitration

28.1 Governing law. These Terms, and any dispute arising out of or relating to them or the Service, are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in this Section 28.

28.2 Arbitration notice. PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT DISPUTES BETWEEN YOU AND US BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

28.3 Talk to us first. Before either party starts an arbitration or any permitted court action (other than small claims), it must send the other a written notice of dispute — to us at max@cinescope-app.com; to you at your Legal Notice Contact (Section 29.4) — describing the dispute and the relief sought. For 30 days after the notice is received, both parties will try in good faith to resolve the dispute informally. Neither party may file until that 30-day period has run. The claims window in Section 28.9 is tolled during this informal-resolution period.

28.4 Binding individual arbitration. Except as this Section 28 carves out, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be finally resolved by binding arbitration before a single arbitrator, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in effect when the arbitration is filed. The seat of arbitration is New Mexico; hearings may be held by videoconference or telephone, and for smaller disputes either party may ask that the arbitration be conducted on documents and remote hearings only. The arbitration and its outcome are confidential except as needed to enforce or challenge the award, as law requires, or as disclosed to a party's attorneys, accountants, auditors, insurers, lenders, or regulators under a duty of confidence. Filing, administrative, and arbitrator fees are allocated as the AAA's rules provide, except that for any claim in which you seek US $75,000 or less, we will pay all AAA filing, administrative, and arbitrator fees that exceed the fee you would have paid to file the claim in the state courts of New Mexico, unless the arbitrator finds the claim frivolous or filed for an improper purpose. Each party bears its own attorneys' fees and costs unless the arbitrator awards them under the AAA's rules or applicable law. The arbitrator decides all questions of arbitrability and the scope and enforceability of this arbitration agreement, except that only a court may decide whether the class waiver in Section 28.5 is enforceable. Judgment on the award may be entered in any court with jurisdiction.

28.5 Class action and jury trial waiver. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITIES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO PURSUE OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR OTHER REPRESENTATIVE ACTION, WHETHER IN ARBITRATION OR IN COURT, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING. EACH PARTY ALSO WAIVES ITS RIGHT TO A TRIAL BY JURY IN ANY PROCEEDING NOT SUBJECT TO ARBITRATION. If the class waiver in this paragraph is held unenforceable as to a particular claim, then that claim — and only that claim — must proceed in court under Section 28.8, not in arbitration; under no circumstances may any class or representative proceeding be conducted in arbitration.

28.6 Carve-outs. Notwithstanding Section 28.4: (a) either party may bring a claim in small claims court instead of arbitration, so long as the claim qualifies for that court and remains an individual claim; and (b) either party may seek temporary or preliminary injunctive relief in court to preserve the status quo pending arbitration — including for infringement or misappropriation of intellectual property (including breach of a license condition, such as the attribution condition in Section 22), breach of confidentiality (including our confidentiality obligations respecting your Customer Data and Confidential Information under Section 19), or attacks on the security or integrity of the Service — provided the merits of the dispute remain subject to arbitration under Section 28.4.

28.7 Mass filings. If 25 or more arbitration demands raising similar claims are filed against us by or with the assistance of coordinated counsel or organizations, the parties agree the demands will be resolved in staged batches: the AAA will administer an initial batch of up to 10 demands per side selected by the parties as bellwethers, with filing and administrative fees due only for demands actually proceeding; the remaining demands are tolled and held in abeyance until the bellwethers conclude, after which the parties will engage in a global mediation before further batches proceed. All statutes of limitation, and the one-year period in Section 28.9, are tolled for every demand from the date it is filed with the AAA until the demand is permitted to proceed. If a demand has not been permitted to proceed within 180 days after the global mediation concludes, that claimant may elect to proceed with its individual claim in court under Section 28.8. This paragraph does not prevent any individual claimant from proceeding once its demand is reached, and this Section 28.7 is severable: if any part of it is held unenforceable, the remainder of the arbitration agreement is unaffected.

28.8 Venue for court proceedings. Any court proceeding permitted under this Section 28 — including under the carve-outs in Section 28.6 and any claim that proceeds in court under Section 28.5 or Section 28.7 — must be brought exclusively in the state or federal courts located in New Mexico, and each party consents to personal jurisdiction and venue there, except that a small-claims action under Section 28.6(a) may be brought in any small-claims court with jurisdiction over the parties and the claim.

28.9 One-year claims window. To the maximum extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claimant knew or reasonably should have known of the claim, or it is permanently barred. This limit does not apply to: (a) claims for unpaid fees; (b) indemnification claims under Section 27, which may be brought within one (1) year after the underlying third-party claim is first asserted; (c) claims for infringement or misappropriation of intellectual property; or (d) any claim for which applicable law does not permit a shortened limitations period. The period is tolled during the informal-resolution period in Section 28.3 and any abeyance under Section 28.7.

29. General Provisions

29.1 Entire agreement; order of precedence. These Terms are effective as of August 25, 2026. Together with any signed Order Form and the policies they expressly reference, these Terms are the entire agreement between you and us about the Service, and they supersede all prior and contemporaneous discussions, proposals, and understandings. If these Terms conflict with a Stripe checkout page description, marketing material, or any other unsigned document, these Terms control — except that the checkout page controls as to the price and quantity of your Order only, subject to Section 6 (Orders, Fees, and Payment), including its provisions on pricing errors. A signed Order Form overrides these Terms only where the Order Form expressly says it does, and only for that subject.

29.2 No third-party beneficiaries. These Terms create no rights in anyone other than you and us. Guests, Authorized Users, and your landlords, franchisors, and affiliates are not third-party beneficiaries of these Terms.

29.3 Assignment. You may not assign or transfer these Terms, or any right or obligation under them, without our prior written consent, which we will not unreasonably withhold for an assignment to a successor that acquires the business operating your Locations. We may assign these Terms without consent in connection with a merger, acquisition, sale of assets, or corporate reorganization. Any attempted assignment in violation of this paragraph is void. These Terms bind and benefit the parties' permitted successors and assigns.

29.4 Notices; Legal Notice Contact. Legal notices to us must be sent by email to max@cinescope-app.com. Legal notices to you — including breach, security-incident, dispute, renewal-law, suspension, and termination notices — will be sent to your Legal Notice Contact: the email address designated for legal notices in your account settings or, if none is designated, your billing contact email. You are responsible for keeping your Legal Notice Contact accurate and monitored. Email notice is deemed given on the first business day after it is sent, except that where applicable law requires us to give a particular notice (such as a renewal notice under Section 7), the effectiveness of that notice is determined by that law, not by this sentence.

29.5 Force majeure. Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including internet or telecommunications failures, hosting-platform outages, payment-processor outages, POS-vendor or AI-model-provider outages or changes, power failures, labor disputes, epidemics, acts of government, and natural disasters.

29.6 Severability. If any provision of these Terms is held invalid or unenforceable, it will be reformed to the minimum extent necessary to make it enforceable while preserving its intent, and the rest of these Terms remain in full force — except as the class-waiver provision in Section 28.5 and the mass-filings severability provision in Section 28.7 provide otherwise.

29.7 No waiver. A party's failure or delay in enforcing any provision is not a waiver of it. A waiver is effective only if in writing and signed by the waiving party, and applies only to the specific instance it addresses.

29.8 Independent contractors. The parties are independent contractors. These Terms create no partnership, joint venture, franchise, employment, or general agency relationship; the limited authorization you give us to fetch schedule and sales data from your POS provider on your behalf does not make us your agent for any other purpose.

29.9 Export and sanctions. You represent that you are not located in, organized under the laws of, or ordinarily resident in any embargoed jurisdiction and are not on any US government restricted-party list, and you will comply with applicable US export-control and sanctions laws in using the Service.

29.10 Interpretation. Headings are for convenience only and do not affect meaning. "Including" means "including without limitation." References to Sections are to the Sections of these Terms as numbered herein, and a reference to a Section includes its subsections. These Terms will not be construed against either party as drafter. The English-language version of these Terms controls, notwithstanding any translated guest-facing surfaces or courtesy translations.

29.11 Survival. This is the only survival clause in these Terms. The following survive any termination or expiration of these Terms: Section 2 (Definitions); your accrued payment obligations under Section 6 (Orders, Fees, and Payment) and Section 11 (Late or Failed Payment; Suspension) — though not the authorization to place new charges, which ends with the subscription; the refund-remedy limits in Section 10 (30-Day Money-Back Guarantee); Section 13 (Effect of Termination; Data Export; Deletion); the Customer Data ownership provisions of Section 14; the guest non-party and premises-responsibility provisions of Section 15 (Guest Reports); the security and confidentiality provisions of Section 19; Section 21 (Our Intellectual Property; Feedback); the wind-down and attribution provisions of Section 22; Section 25 (Disclaimer of Warranties); Section 26 (Limitation of Liability); Section 27 (Indemnification); Section 28 (Governing Law; Dispute Resolution; Arbitration); and this Section 29. Any other provision survives only to the extent its nature requires it to support a provision listed above.