Self-storage — customer feedback software
Your customers visit when nobody's on site. That's exactly when things go wrong.
A customer arrives at 8pm, the keypad won't take their code, half the corridor lights are out and the freight elevator is down again. They will not call the office in the morning — they will just start looking at the facility down the road. A placard at the gate, in every corridor and by the elevator lets them tell you in 30 seconds and watch it get handled, even at an unstaffed site. CineScope is guest experience and customer feedback software for multi-location operators: no app to download, no account to create — just a QR placard, an anonymous report, and AI triage that routes it to the person who can make it right.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Start on a paid plan. If resolved cases don't exceed last month in 30 days, full refund — no credit card hold, cancel anytime on monthly.
Run a cinema? See cinema guest feedback software with your POS sync. Hotels, Restaurants or apartments operator? See it for your industry.
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
Powered by 
What the guest sees — report form and status updates only
Operator dashboard (staff only) — sites, cases and reporting
What the guest sees — report form and status updates only
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
Powered by
Trusted by operators running multi-location venues
What your customers actually report — and what it costs you when they don't
Placards go at the gate and keypad, in every building corridor and stairwell, by the freight elevator and cart bay, at the loading area and in the office window for after-hours visits. Every scan is tagged to that exact facility and building, so a report never arrives as "the door round the back".
Gate and access failures
Keypad not reading codes, gate stuck open or stuck shut, an access card that stopped working. The single most frustrating thing that can happen to a customer who drove across town with a trailer.
Lighting and after-hours safety
Corridor lights out, motion sensors not tripping, a dark stairwell, a propped exterior door. Customers feel it immediately at night and mention it in reviews, not to you.
Elevators, carts and doors
Freight elevator down, no carts left, a roll-up door that jams or won't latch. Reported the evening it happens instead of at the next site walk.
Unit condition
Water staining, a damp corner, droppings, a latch that won't take a lock, climate control that isn't holding. The things that become a claim if they sit.
Cleanliness and dumping
Trash left in a corridor, an abandoned mattress by the dumpster, debris in the drive aisle. Customers see it every visit and it quietly sets the tone for the whole site.
One screen, and the right person already has it.
A gate or keypad report goes to the facility manager immediately, lighting and door repairs to the maintenance tech, a dumping report to the vendor contact — automatically, based on the placard scanned and the category chosen. As customer feedback software it does the sorting for you: the AI Reviewer Agent groups the seven reports about the same elevator into one case, a human confirms, and it lands on the right phone. Managers see their site; district and regional managers see every facility at once.
- Unlimited users and unlimited custom QR placards at every location
- Your own logo on the guest report form — the page your customers see is branded as your business, not ours
- AI Reviewer Agent triages each report, a human confirms before dispatch
- Auto-translation so customers report in their language and staff read yours
- Customer trace link: Received → Being looked at → Resolved
- Compliance tracker for fire, health, food and facility inspections
- Role-based dashboards for admins, GMs and maintenance
Every facility, one queue — 21 reports awaiting review across 6 sites.
Keypad wouldn't take my code and the gate stayed propped open
Main gate · Grandview Storage Downtown · Customer: Anonymous
Half the lights in the B corridor are out after dark
Building B · Capitol Self Storage Riverside · Customer: Anonymous
Freight elevator is down again and there are no carts left
Building 2 · Riverside Storage Park · Customer: Anonymous
Set up for self-storage out of the box
Facility- and building-level tagging
Each placard is bound to a gate, building, corridor or unit bank, so a report arrives as "Building B — corridor lighting". Repeats become evidence: a gate reported seven times in a month is a controller replacement, not a seventh reset.
Built for unstaffed and after-hours sites
Most self-storage visits happen with nobody on site. A placard is the only staff member on duty at 8pm — it takes the report, timestamps it, and routes it without anyone in the office.
Anonymous, no app, no login
No account, no portal, no tenant login to remember. Scanning takes 30 seconds, which is why you hear about the dark corridor while it is still a lightbulb rather than an incident.
Compliance and evidence log
The compliance tracker holds fire, gate, elevator and facility-inspection dates with due dates and photo evidence attached, so an insurance review or an owner report is a matter of pulling the log.
Your branding
Your logo, your colours — everywhere in the app
The guest report form is yours, not ours. Your logo sits at the top of every form a customer opens from a placard or QR code, and your brand colour carries through the whole app — the guest form, the trace link they follow, the operator dashboard, the case monitor and every emailed report your team receives. It reads as your venue asking, not a third-party survey. Pick a sample below, drop in your own logo, or set a colour and watch this whole page repaint in your brand.
Brand colour
Every accent on this page — buttons, links, highlights — follows the colour you choose, exactly the way your brand colour follows through the entire app: guest form, trace link, dashboard, case monitor and reports. Previews stay in your browser; nothing is uploaded. PNG or SVG with a transparent background works best.
Currently previewing
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
Powered by
The customer doesn't have to trust you — they can watch.
Every report gets a trace link. The customer sees Received, Being looked at, and Resolved without giving you a name, an email or a login — which is the difference between a fixed problem and a public review.
Customer tracking link
Report received
Building B · gate · 20:14
Being looked at by our team
Resolved
20:23
Self-storage operator questions
- Our sites are unstaffed most of the day. Does that matter?
- That is the strongest case for it. The placard collects and routes the report without anyone on site, so a keypad failure at 8pm reaches your manager's phone that evening instead of surfacing at the next site visit.
- Does this replace our management software?
- No. SiteLink, storEDGE, Easy Storage and the rest stay where they are for leases and billing. CineScope is the intake and dispatch layer between what a customer sees on site and the person who can fix it.
- Do we know which unit or customer reported it?
- Reports are anonymous by default, which is why you get so many more of them. A customer reporting something about their own unit can add their unit number and contact details in the same flow.
- Will this flood my district manager?
- No. Reports route by category to the facility manager, the maintenance tech or a vendor, and the AI Reviewer Agent groups repeats before anything is dispatched. Managers see their own site; districts see the rollup.
- Does the customer hear back?
- Yes. Every report gets a trace link showing Received → Being looked at → Resolved, so a customer who flagged a dark corridor can see it was handled — which is what keeps them off the review sites.
- What does it cost across a portfolio?
- Standalone starts at $79 per facility per month billed annually, and the rate drops automatically as you add facilities — the 10–24 and 25–49 bands are priced lower, and 50+ are quoted directly. Every plan is backed by our 30-day guarantee.
Want to see it on your own facility first?
Tell us about the portfolio and we will show you the customer side, the manager side and the district rollup on a live screen.
CineScope for other operations
The same platform runs across hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail, cinemas.
Standalone edition
From $79/location/mo, billed annually
Unlimited users and unlimited custom QR placards. The rate drops automatically as you add locations — 10–24 and 25–49 bands are priced lower, 50+ contact us.
See Standalone for other industries
Backed by our 30-day guarantee. Running a cinema too? The Cinema edition adds your POS sync and showtime tools.
At 8pm, CineScope is the only person on site.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Questions first? Talk to support.