Gyms & fitness studios — member experience software
Your members won't complain at the front desk. They'll just stop coming.
Nobody walks up to the desk to say the third treadmill slips, the showers ran cold again, or there were no wipes on the weight floor. They finish the workout, think about it on the drive home, and one of those thoughts eventually becomes a cancellation. A placard on the equipment and in the locker room lets them tell you in 30 seconds and watch it get handled — that is what keeps them renewing. CineScope is guest experience and customer feedback software for multi-location operators: no app to download, no account to create — just a QR placard, an anonymous report, and AI triage that routes it to the person who can make it right.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Start on a paid plan. If resolved cases don't exceed last month in 30 days, full refund — no credit card hold, cancel anytime on monthly.
Run a cinema? See cinema guest feedback software with your POS sync. Hotels, Restaurants or apartments operator? See it for your industry.
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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What the guest sees — report form and status updates only
Operator dashboard (staff only) — sites, cases and reporting
What the guest sees — report form and status updates only
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
Powered by
Trusted by operators running multi-location venues
What your members actually report — and what it costs you when they don't
Placards go on the cardio bank and weight floor, in both locker rooms, in every studio, at the front desk and by the water stations — anywhere a member notices something mid-workout. Every scan is tagged to that exact club and machine or area, so you never get "one of the treadmills is weird".
Equipment that's off, not dead
A belt that slips, a cable that grinds, a screen that won't wake, a bike with a wobbly pedal. Members quietly avoid it and rate you lower for it — nobody files a ticket about it.
Locker rooms and showers
Cold water, no soap, a broken locker, a clogged drain. The single most common reason members say a club "went downhill", and the one they will absolutely never mention in person.
Cleanliness on the floor
Empty sanitizer bottles, no wipes, weights left everywhere, mats that need a wipe-down. Reported by the member who noticed it, rather than surfacing in next month's survey.
Studio and class conditions
A studio at 80 degrees, a sound system that cuts out, not enough mats or blocks. Routed to the club manager as one clear case, not after the instructor gets the blame.
Comfort and crowding
Too hot on the floor, no cold water, fans off, one squat rack for a full peak hour. Small things that decide whether the 6pm crowd stays with you.
One screen, and the right person already has it.
An equipment report goes to the tech who services that machine, a shower report to housekeeping, a studio issue to the club manager — automatically, based on the placard scanned and the category the member picked. As customer feedback software it does the sorting for you: the AI Reviewer Agent collapses the eleven reports about treadmill 6 into one case, a human confirms, and it lands on the right phone. Club managers see their location; multi-club owners see every club at once.
- Unlimited users and unlimited custom QR placards at every location
- Your own logo on the guest report form — the page your customers see is branded as your business, not ours
- AI Reviewer Agent triages each report, a human confirms before dispatch
- Auto-translation so members report in their language and staff read yours
- Member trace link: Received → Being looked at → Resolved
- Compliance tracker for fire, health, food and facility inspections
- Role-based dashboards for admins, GMs and maintenance
Every club, one queue — 21 reports awaiting review across 6 locations.
Treadmill 6 belt slips badly, almost went down
Cardio floor · Grandview Fitness Downtown · Member: Anonymous
Two showers have no hot water and one is out of soap
Men's locker room · Capitol Athletic Riverside · Member: Anonymous
No sanitizer spray or wipes anywhere on the weight floor
Free-weight floor · Riverside Strength Club · Member: Anonymous
Set up for gyms & fitness out of the box
Machine- and area-level tagging
Each placard is bound to a specific machine, locker room or studio, so a report arrives as "cardio floor — treadmill 6". Repeats become evidence: a treadmill reported eleven times in a month is a replacement decision, not an eleventh service call.
No app, no login, no account
Members will not download another app to tell you the shower is cold. Scanning a placard takes 30 seconds and needs no account, so you hear about problems early, while they're still small.
Anonymous by default
Members say things anonymously that they would never say to a trainer's face — about cleanliness, about other members, about the state of the locker room. That is the feedback that actually predicts churn.
Multi-club rollups
Role-based dashboards for owners, regional managers, club managers and maintenance. One club or forty, the same screen — and the rate per club drops as you add them.
Your branding
Your logo, your colours — everywhere in the app
The guest report form is yours, not ours. Your logo sits at the top of every form a customer opens from a placard or QR code, and your brand colour carries through the whole app — the guest form, the trace link they follow, the operator dashboard, the case monitor and every emailed report your team receives. It reads as your venue asking, not a third-party survey. Pick a sample below, drop in your own logo, or set a colour and watch this whole page repaint in your brand.
Brand colour
Every accent on this page — buttons, links, highlights — follows the colour you choose, exactly the way your brand colour follows through the entire app: guest form, trace link, dashboard, case monitor and reports. Previews stay in your browser; nothing is uploaded. PNG or SVG with a transparent background works best.
Currently previewing
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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The member doesn't have to trust you — they can watch.
Every report gets a trace link. The member sees Received, Being looked at, and Resolved without giving you a name, an email or a login — which is the difference between a fixed problem and a public review.
Member tracking link
Report received
Treadmill 6 · 20:14
Being looked at by our team
Resolved
20:23
Gyms & fitness operator questions
- Does a member need an app or their membership number?
- No. They scan the placard, tap what's wrong, and send. Reports are anonymous — you get only what the member types. That is exactly why they will flag the cold shower they would never mention at the desk.
- Does this replace our club management software?
- No. Mindbody, ABC, Club Automation and the rest stay where they are for billing and bookings. CineScope is the layer that catches what a member notices on the floor and closes the loop with them.
- How is this different from our member survey?
- A survey reaches a member weeks later, after they've already decided how they feel. A placard reaches you while it's still a small thing, so you can fix it now or schedule it — the member sees either way.
- Will this bury my club manager in notifications?
- No. Reports route by category to the tech, housekeeping or the manager, and the AI Reviewer Agent groups repeats first so eleven reports about one treadmill arrive as one case.
- Do members ever hear back?
- Yes — that's the point. Every report gets a trace link showing Received → Being looked at → Resolved, so the member sees that saying something actually did something.
- What does it cost across multiple clubs?
- Standalone starts at $79 per club per month billed annually, and the rate drops automatically as you add locations — the 10–24 and 25–49 bands are priced lower, and 50+ are quoted directly. Every plan is backed by our 30-day guarantee.
Want to see it on your own club first?
Tell us about the clubs and we will show you the member side, the maintenance side and the multi-club rollup on a live screen.
CineScope for other operations
The same platform runs across hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail, cinemas.
Standalone edition
From $79/location/mo, billed annually
Unlimited users and unlimited custom QR placards. The rate drops automatically as you add locations — 10–24 and 25–49 bands are priced lower, 50+ contact us.
See Standalone for other industries
Backed by our 30-day guarantee. Running a cinema too? The Cinema edition adds your POS sync and showtime tools.
The member you're about to lose usually started with one small thing.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Questions first? Talk to support.