Retail & multi-store chains — customer feedback software
Shoppers don't complain at the till. They just leave the basket.
Nobody flags the eight-deep queue with one register open, the locked fitting rooms, or the shelf tag that rings up ten dollars higher. They put the item down, walk out, and that visit shows up as nothing at all in your numbers. A placard at the fitting rooms, the checkout and the restroom lets them tell you in 30 seconds and see it was acknowledged — that is what turns a bad visit into a returning customer. CineScope is guest experience and customer feedback software for multi-location operators: no app to download, no account to create — just a QR placard, an anonymous report, and AI triage that routes it to the person who can make it right.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Start on a paid plan. If resolved cases don't exceed last month in 30 days, full refund — no credit card hold, cancel anytime on monthly.
Run a cinema? See cinema guest feedback software with your POS sync. Hotels, Restaurants or apartments operator? See it for your industry.
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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What the guest sees — report form and status updates only
Operator dashboard (staff only) — sites, cases and reporting
What the guest sees — report form and status updates only
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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Trusted by operators running multi-location venues
What your customers actually report — and what it costs you when they don't
Placards go at the checkout lanes and self-checkout, in the fitting rooms, on the restroom door, at the service desk, in the stockroom-facing aisles and by the exit. Every scan is tagged to that exact store and area, so a report never arrives as "the shop was a mess".
Checkout and wait times
One lane open at 5pm, self-checkout down, nobody called up. The moment a full basket gets abandoned, and the one thing your sales report will never explain.
Fitting rooms
Rooms locked, nobody on the floor, garments piled up, a broken mirror or missing hook. In apparel this is where conversion is won or quietly lost.
Pricing and stock
A shelf tag that doesn't match the till, an empty peg where the advertised item should be, a promo sign left up after the promo ended. Heard while the customer is still standing in the aisle.
Store condition and comfort
Spills, a flickering light, blocked aisles, a door that won't open, music or air conditioning making the floor unpleasant to shop.
Restrooms and service desk
Out of paper, no soap, a returns desk with nobody on it. Small, constant, and among the most reviewed things in your building.
One screen, and the right person already has it.
A checkout or self-checkout fault goes to the duty lead on the floor, a pricing mismatch to the merchandising contact, a spill or light to facilities — automatically, based on the placard scanned and the category chosen. As customer feedback software it does the sorting for you: the AI Reviewer Agent collapses the eleven reports about the same shelf tag into one case, a human confirms, and it lands on the right phone. Store managers see their store; district and regional managers see every store side by side.
- Unlimited users and unlimited custom QR placards at every location
- Your own logo on the guest report form — the page your customers see is branded as your business, not ours
- AI Reviewer Agent triages each report, a human confirms before dispatch
- Auto-translation so customers report in their language and staff read yours
- Customer trace link: Received → Being looked at → Resolved
- Compliance tracker for fire, health, food and facility inspections
- Role-based dashboards for admins, GMs and maintenance
Every store, one queue — 21 reports awaiting review across 6 sites.
One register open with eight people in line and nobody called up
Checkout · Grandview store · Customer: Anonymous
Three fitting rooms locked and clothes piled on the floor
Fitting rooms · Capitol store Riverside · Customer: Anonymous
Shelf tag says $24.99 but it rings up at $34.99
Aisle 7 · Riverside store · Customer: Anonymous
Set up for retail out of the box
Area- and lane-level tagging
Each placard is bound to a checkout lane, fitting-room block, aisle or restroom, so reports arrive as "fitting rooms — block B". Repeats become evidence: a self-checkout reported eleven times in a month is a service call with a paper trail, not a guess.
No app, no loyalty login
A shopper will not download anything to tell you the queue is out of control. Scanning a placard takes 30 seconds and needs no account, so you hear about it during the trading hour it happened in.
Your own logo and colours on the report form
The page your shoppers see carries your brand's logo and colours — on the report form, the trace link and the emailed updates — so it reads as your store, not a third-party tool.
District and regional rollups
Role-based dashboards for owners, regional and district managers, store managers and facilities. One store or fifty, the same screen — and the rate per store drops as you add them.
Your branding
Your logo, your colours — everywhere in the app
The guest report form is yours, not ours. Your logo sits at the top of every form a customer opens from a placard or QR code, and your brand colour carries through the whole app — the guest form, the trace link they follow, the operator dashboard, the case monitor and every emailed report your team receives. It reads as your venue asking, not a third-party survey. Pick a sample below, drop in your own logo, or set a colour and watch this whole page repaint in your brand.
Brand colour
Every accent on this page — buttons, links, highlights — follows the colour you choose, exactly the way your brand colour follows through the entire app: guest form, trace link, dashboard, case monitor and reports. Previews stay in your browser; nothing is uploaded. PNG or SVG with a transparent background works best.
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Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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The customer doesn't have to trust you — they can watch.
Every report gets a trace link. The customer sees Received, Being looked at, and Resolved without giving you a name, an email or a login — which is the difference between a fixed problem and a public review.
Customer tracking link
Report received
Fitting rooms · 20:14
Being looked at by our team
Resolved
20:23
Retail operator questions
- Do shoppers have to leave their name or download an app?
- No. They scan the placard, tap what's wrong and send. Reports are anonymous — you only get what they type. That is why they tell you about the queue instead of reviewing it.
- Isn't this just another review or survey platform?
- The opposite. A review publishes the complaint to the world and a survey reaches the shopper days later. CineScope routes it privately to your store manager during the same trading day, upstream of the review.
- Does it replace our POS, workforce or task-management system?
- No. Your POS, scheduling and task tools stay where they are. CineScope is the intake and dispatch layer between the customer on the floor and whoever can put it right.
- Will this bury my store manager during a busy trading day?
- No. Reports route by category to the duty lead, merchandising or facilities, and the AI Reviewer Agent groups repeats first, so eleven reports about one self-checkout arrive as one case.
- Do shoppers ever hear back?
- Yes — that's the point. Every report gets a trace link showing Received → Being looked at → Resolved, so the customer sees that saying something actually did something.
- What does it cost across a chain?
- Standalone starts at $79 per store per month billed annually, and the rate drops automatically as you add locations — the 10–24 and 25–49 bands are priced lower, and 50+ are quoted directly. Every plan is backed by our 30-day guarantee.
Want to see it on your own store first?
Tell us about the stores and we will show you the customer side, the manager side and the district rollup on a live screen.
CineScope for other operations
The same platform runs across hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail, cinemas.
Standalone edition
From $79/location/mo, billed annually
Unlimited users and unlimited custom QR placards. The rate drops automatically as you add locations — 10–24 and 25–49 bands are priced lower, 50+ contact us.
See Standalone for other industries
Backed by our 30-day guarantee. Running a cinema too? The Cinema edition adds your POS sync and showtime tools.
The abandoned basket never files a complaint.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Questions first? Talk to support.