Restaurant feedback app — guest experience software
The restaurant feedback app that catches the problem before it becomes a one-star review.
Nobody flags the filthy restroom to a busy server — they photograph it for Yelp. CineScope is guest experience and customer feedback software built for restaurants: no download, no account. Guests scan the QR placard on the table or restroom door, report anonymously in 30 seconds, and the manager on duty sees it on one screen while the visit is still fixable. Guests feel heard — without your team promising an impossible turnaround.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Start on a paid plan. If resolved cases don't exceed last month in 30 days, full refund — no credit card hold, cancel anytime on monthly.
Run a cinema? See cinema guest feedback software with your POS sync. Hotels, Apartments or gyms operator? See it for your industry.
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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What the guest sees — report form and status updates only
Operator dashboard (staff only) — sites, cases and reporting
What the guest sees — report form and status updates only
Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
Powered by
Trusted by operators running multi-location venues
What your guests actually report — and what it costs you when they don't
Placards go on the table or in the check presenter, on the restroom door, at the soda fountain, host stand and pickup shelf — every place a guest waits or notices something. Every scan is tagged to that table or station, so nobody has to explain which restroom.
Restrooms
Out of soap, no paper, standing water, a smell. The single most reviewed thing in your building and the one nobody tells a server about.
Things guests wait on
Soda fountain flat, ice machine empty, only one register open, warm drinks. The small letdowns a guest feels immediately and mentions to nobody.
Food and order problems
Cold food, wrong order, long ticket time, an allergen concern. Heard at the table while it can still be made right, instead of in a one-star review at 11pm.
Dining-room comfort
Sticky tables, a wobbling chair, burnt-out patio light, AC blasting or dead, music too loud — the things that quietly decide whether a guest comes back.
Drive-thru and pickup
Broken speaker, unreadable menu board, a chaotic mobile-order shelf. A placard at the window and the pickup shelf covers the guests who never set foot in the dining room.
One screen, and the right person already has it.
Every report reaches whoever can actually make that guest's visit right — automatically, based on the placard scanned and the category the guest picked. As customer feedback software it does the sorting for you: the AI Reviewer Agent groups the eleven reports about the same soda fountain into one case, a person confirms it, and the guest gets a resolution instead of a shrug. You see how quickly guests are taken care of at one location or across every store side by side.
- Unlimited users and unlimited custom QR placards at every location
- Your own logo on the guest report form — the page your customers see is branded as your business, not ours
- AI Reviewer Agent triages each report, a human confirms before dispatch
- Auto-translation so guests report in their language and staff read yours
- Guest trace link: Received → Being looked at → Resolved
- Compliance tracker for fire, health, food and facility inspections
- Role-based dashboards for admins, GMs and maintenance
Every location, one queue — 21 reports awaiting review across 6 stores.
Men's restroom is out of soap and paper towels
Restroom · Grandview Kitchen Downtown · Guest: Anonymous
Soda fountain is flat on every line
Beverage station · Capitol Grill Riverside · Guest: Anonymous
Food came out cold and the order was missing a side
Table 22 · Riverside Taproom · Guest: Anonymous
Set up for restaurants out of the box
Table- and station-level tagging
Each placard is bound to a table, restroom, fountain or drive-thru position, so reports arrive as "Restroom — men's" rather than "the bathroom is gross". Repeats surface as patterns, so a fountain reported nine times becomes a replacement decision instead of nine wipe-downs.
Food-safety and inspection tracking
The compliance tracker holds health-inspection prep, temp logs, fire suppression and hood-cleaning dates with due dates and evidence attached, so a surprise visit is a matter of opening the log.
Reports in your guests' language
Auto-translation runs both directions — a guest reports in Spanish, your manager reads it in English, and the reply goes back translated.
Multi-unit rollups
Role-based dashboards for owners, multi-unit directors, GMs and facilities. One store or fifty, the same screen — and the rate per location drops as you add them.
Your branding
Your logo, your colours — everywhere in the app
The guest report form is yours, not ours. Your logo sits at the top of every form a customer opens from a placard or QR code, and your brand colour carries through the whole app — the guest form, the trace link they follow, the operator dashboard, the case monitor and every emailed report your team receives. It reads as your venue asking, not a third-party survey. Pick a sample below, drop in your own logo, or set a colour and watch this whole page repaint in your brand.
Brand colour
Every accent on this page — buttons, links, highlights — follows the colour you choose, exactly the way your brand colour follows through the entire app: guest form, trace link, dashboard, case monitor and reports. Previews stay in your browser; nothing is uploaded. PNG or SVG with a transparent background works best.
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Tell us what went wrong
What was the problem?
Tell us what happened
Anonymous — we only ask what you have typed above.
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The guest doesn't have to trust you — they can watch.
Every report gets a trace link. The guest sees Received, Being looked at, and Resolved without giving you a name, an email or a login — which is the difference between a fixed problem and a public review.
Guest tracking link
Report received
Table 14 · 20:14
Being looked at by our team
Resolved
20:23
Restaurants operator questions
- What is a restaurant feedback app?
- A restaurant feedback app is guest experience software that lets guests tell you about a problem while they are still on site instead of on a review site. With CineScope there is nothing to install: each table, restroom and station has its own QR placard, the guest scans it, describes the issue anonymously, and the report reaches the manager on duty with the exact location attached.
- Do guests have to download an app or leave their name?
- No. They scan the placard on the table or restroom door, tap the problem and send. Reports are anonymous — you only get what they type. That is why they report the restroom instead of reviewing it.
- Isn't this just another review platform?
- The opposite. A review site publishes the complaint to the world; CineScope routes it privately to your manager so you can respond on your own terms. It sits upstream of the review, not next to it.
- Won't my managers drown in notifications during a rush?
- The AI Reviewer Agent triages first and collapses duplicates — twelve reports about one fountain become one case. A human confirms before dispatch, and managers work from a single screen rather than a shared inbox.
- Does it replace our POS or work-order system?
- No. It is the intake and dispatch layer between the guest and your team: capture, route, resolve, close the loop. It runs alongside whatever POS you already have.
- How long does setup take?
- Under 5 minutes to be usable. Create the location, print unlimited custom QR placards for tables and restrooms, invite the team. Users and placards are unlimited on every plan.
- What does it cost across a group?
- Standalone starts at $79 per location per month billed annually, and the rate drops automatically as you add units — the 10–24 and 25–49 bands are priced lower, and 50+ are quoted directly. Every plan is backed by our 30-day guarantee.
Want to see it on your own floor plan first?
Tell us about the group and we will show you the guest side, the manager side and the multi-unit rollup on a live screen.
CineScope for other operations
The same platform runs across hotels, restaurants, apartments, gyms, self-storage, gas & convenience, retail, cinemas.
Standalone edition
From $79/location/mo, billed annually
Unlimited users and unlimited custom QR placards. The rate drops automatically as you add locations — 10–24 and 25–49 bands are priced lower, 50+ contact us.
See Standalone for other industries
Backed by our 30-day guarantee. Running a cinema too? The Cinema edition adds your POS sync and showtime tools.
Guests decide whether to tell you or tell the internet.
A 20-minute walkthrough on your own locations. We reply within one business day, and every plan is backed by our 30-day guarantee.
Questions first? Talk to support.